---
schema_version: "1"
id: 2bb3e9729dbdbbb598bd9cb265afd359d1a6f1ae0cff70e7b1a658ef5091f6d2
title: Updating an Entitlement Process
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/entitlements_versioning_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.entitlements_versioning_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b2573887760b236c2ad54a55f50d985d95918b6ae03c146776cd43b4cccead17
description: Entitlement versioning lets you create multiple versions of an entitlement process, even if it’s assigned to active entitlements and support records.
products:
  - Service Cloud
release: "264"
---
# Updating an Entitlement Process

Entitlement versioning lets you create multiple versions of an entitlement process, even if it’s assigned to active entitlements and support records.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Use entitlement versioning if:

- You want to make several versions of an entitlement process that have minor differences
- You want to update an entitlement process to reflect changes in your business processes

You might find that an entitlement process needs to be updated seasonally, or that you need to roll back to a previous version.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note To create multiple versions of entitlement processes, entitlement versioning must be enabled in your org. Select **Enable Entitlement Versioning** on the Entitlement Settings page in Setup.

When you create versions of entitlement processes with the same name, the version number and notes help you differentiate between versions. Salesforce prevents you from disabling entitlement versioning so you always know which version you’re working with.

When you create a new version of an entitlement process, you can change any of the following:

- Name
- Description
- Whether the process is active
- Whether the version is the default
- Entry criteria
- Exit criteria

You can also add notes about the version. This makes it easy to differentiate between multiple versions of the same process, especially if they have the same name.

On new versions of entitlement processes that are currently in use, you can add new milestones, but you can’t edit existing ones. On new versions of processes that aren’t currently in use, you can both add new milestones and edit existing ones.

Once you create a new version of an entitlement process, you can choose to apply it to all entitlements and support records assigned to the previously used version, or only to new entitlements and support records. All versions of an entitlement process must be the same type: Case or Work Order.

#### See Also

- [Create a New Version of an Entitlement Process](https://help.salesforce.com/s/articleView?id=service.entitlements_process_creating_new_versions.htm&release=264.0.0&type=5 "Entitlement versioning lets you create multiple versions of an entitlement process, even if it’s assigned to active entitlements and support records. You can use multiple versions of an entitlement process at the same time in your Salesforce org.")
- [Use a New Version of an Entitlement Process](https://help.salesforce.com/s/articleView?id=service.entitlements_process_using_new_versions.htm&release=264.0.0&type=5 "After you create a version of an entitlement process, you can choose to apply it to all entitlements assigned to the previous version, or only to new entitlements. When you apply an entitlement process to an entitlement, it also applies the process to that entitlement’s active support records.")