---
schema_version: "1"
id: d49d1c66e42096f0213e82a47243cfa45edcaa460f70b0ea2a9c4ba012c98b50
title: Set Up Service Contracts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/entitlements_setting_up_service_contracts.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.entitlements_setting_up_service_contracts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 85a90d70a57c0a1ffa099f9311726f7a56038fbd713709978bbe67212c489869
description: Service contracts are agreements between you and your customers for a type of customer support. Service contracts can represent different kinds of customer support, such as subscriptions or service level agreements (SLAs).
products:
  - Service Cloud
release: "264"
---
# Set Up Service Contracts

Service contracts are agreements between you and your customers for a type of customer support. Service contracts can represent different kinds of customer support, such as subscriptions or service level agreements (SLAs).

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d64076e58">User
              Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d64076e58 ">To set up service contracts:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d64076e58 ">
              <p>Manage Entitlements </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Customize
                Application</p>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Entitlements must be enabled in your org for you to set up service contracts.

From the object management settings for service contracts:

1. **Customize service contract fields.**
    
    This lets you control what information users add to service contracts. You can create custom service contract fields that are specific to your industry or support process.
2. **Customize service contract page layouts.**
    
    This lets you specify which fields and related lists users see on service contracts. Consider making the following customizations:
    
    - Add the Status Icon field so users can easily see whether the service contract is active, expired, or inactive.
    - To let users make one service contract the parent of another, add the Parent Service Contract field and Child Service Contracts related list. You can also add the read-only Root Service Contract field so users can see the top-level service contract in a service contract hierarchy. A service contract hierarchy can contain up to 10,000 service contracts.
3. **Set field-level security on service contract fields.**
    
    This lets you choose which service contract fields users can access.
4. **Set field history tracking on service contracts.**
    
    This lets you see when field values were changed. Changes are listed in the Service Contract History related list on service contracts. From the object management settings for service contracts, go to the fields section, and then click **Set History Tracking**.
5. **Make the Service Contracts tab visible in Salesforce and any custom apps.**
    
    The Service Contracts tab is where users create and edit service contracts and contract line items. Add the tab to an app or instruct your users to add it to an existing tab set in Salesforce. Users need the “Read” permission on service contracts to see the Service Contracts tab.
6. **Add the Service Contracts related list to account and contact page layouts.**
    
    This lets users create, update, and verify service contracts from accounts and contacts.

#### See Also

- [Entitlement Management Setup Checklist](https://help.salesforce.com/s/articleView?id=service.entitlements_setting_up_entitlement_management.htm&release=264.0.0&type=5 "When you set up entitlement management, you decide which features to use. Use this checklist to confirm that you’ve set up entitlement management in a way that fits your support processes.")
- [Add Contract Line Items to Service Contracts](https://help.salesforce.com/s/articleView?id=service.entitlements_setting_up_service_contracts_line_items.htm&release=264.0.0&type=5 "Set up contract line items to be able to specify which products a service contract covers. Contract line items only display to users on the Contract Line Items related list on service contracts (not on contracts!). You can only use contract line items if your Salesforce org uses products.")