---
schema_version: "1"
id: 68bee67343ae0bb5edb49bce2015ecc16bdc2ac3e54b37b81157c750bf03ffdf
title: Apply an Entitlement Process to an Entitlement
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/entitlements_process_apply.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.entitlements_process_apply.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f2c118d5cd698c1710295bda7f4e2ed4c795ddcae922ac6887f075fb8cda99d1
description: You’ve created an entitlement process; now it’s time to use it! Apply an entitlement process to a customer’s entitlement so all support records linked to the entitlement use that process.
products:
  - Service Cloud
release: "264"
---
# Apply an Entitlement Process to an Entitlement

You’ve created an entitlement process; now it’s time to use it! Apply an entitlement process to a customer’s entitlement so all support records linked to the entitlement use that process.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d164844e60">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d164844e60 ">To edit entitlements:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d164844e60 ">Edit on entitlements</td>

          </tr>
        </tbody>
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1. Go to the entitlement.
2. In the Entitlement Process lookup field, select the process you want to apply.
    
    ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_important.png)
    
    Important If you’re using entitlement processes, manage customers’ work orders and cases on separate entitlements. This is because an entitlement process only runs on records that match its type. For example, when a Case entitlement process is applied to an entitlement, the process only runs on cases associated with the entitlement. If a work order is also associated with the entitlement, the process won’t run on the work order.
3. Click **Save**.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_tip.png)

Tip If you’ve set up entitlement templates, you can associate an entitlement process with a template so all entitlements created using that template automatically use the selected entitlement process.

#### See Also

- [How a Record Moves Through an Entitlement Process](https://help.salesforce.com/s/articleView?id=service.entitlements_process_cases.htm&release=264.0.0&type=5 "When an entitlement process is applied to an entitlement, the entitlement process runs on all support records linked to the entitlement. Learn how support records like cases and work orders move through an entitlement process.")