---
schema_version: "1"
id: 2f05acd4c6e8e2a01aba3b9cbb94ffb4e37e5587c91ffe5356f937837e63699a
title: Work with Milestones
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/entitlements_milestones_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.entitlements_milestones_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 26ca531ea41b89077b7ace88bb41fdcaf4ba3315c7121ac99d665679c37d27e5
description: Milestones help you give your customers a consistent support experience. Learn about milestones statues, actions, and recurrence types.
products:
  - Service Cloud
release: "264"
---
# Work with Milestones

Milestones help you give your customers a consistent support experience. Learn about milestones statues, actions, and recurrence types.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

When working with milestones, keeping track of everything is key to success. Here are a few ways you can track all records that have milestones in your org.

- To view work orders with milestones, create a work order report using the Object Milestones custom report type.
- To view cases with milestones, create a case report using the Cases with Milestones custom report type.
- Create list views that filter on milestone fields.

Let’s get started!

- **[Where Can I View Milestones?](https://help.salesforce.com/s/articleView?id=service.entitlements_milestones_app_visibility.htm&release=264.0.0&type=5)**  
    Your settings and configurations for entitlements and milestones determine where you and your support reps can view milestones.
- **[Milestone Statuses](https://help.salesforce.com/s/articleView?id=service.entitlements_milestones_statuses.htm&release=264.0.0&type=5)**  
    Milestones on support records display one of three statuses.
- **[Milestone Actions](https://help.salesforce.com/s/articleView?id=service.entitlements_milestones_actions_overview.htm&release=264.0.0&type=5)**  
    Milestone actions are time-dependent workflow actions that occur on milestones in an entitlement process. Actions can be added to milestones after the milestone is added to an entitlement process.
- **[Milestone Recurrence Types](https://help.salesforce.com/s/articleView?id=service.entitlements_milestone_sequential_recurrence.htm&release=264.0.0&type=5)**  
    When you create a milestone, you must choose its recurrence type. Learn what each recurrence type means and when to use it.
- **[Milestones: Supported Objects](https://help.salesforce.com/s/articleView?id=service.entitlements_supported_objects.htm&release=264.0.0&type=5)**  
    Milestones represent required support steps that your team must complete to resolve a customer issue. Find out where you can use milestones in Salesforce.
- **[Milestone Stop and Resume Behavior](https://help.salesforce.com/s/articleView?id=service.entitlements_milestones_timer_behavior.htm&release=264.0.0&type=5)**  
    Learn how to start and resume milestones and how milestones work within an entitlement process.

#### See Also

- [Set Up Milestones](https://help.salesforce.com/s/articleView?id=service.entitlements_milestones_setup.htm&release=264.0.0&type=5 "Milestones represent required steps in your support management process, like first response times. Set up and customize milestones in your org so they can be added to entitlement processes and applied to support records like cases and work orders.")