---
schema_version: "1"
id: aa67be2b7b4a95b8ae83740819b2be3c67c7f2ad41338c2b86b2d6d910d94208
title: Enable Milestone Feed Items
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/entitlements_milestones_feed_item.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.entitlements_milestones_feed_item.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e1fa4f6f693ac5edc8bf305c4fe4b86466ce81fc1b0893415c30be795c275019
description: Help support reps monitor support activity by enabling milestone feed items. This option posts a notification to the feed and the record owner’s profile page when a milestone is completed or violated.
products:
  - Service Cloud
release: "264"
---
# Enable Milestone Feed Items

Help support reps monitor support activity by enabling milestone feed items. This option posts a notification to the feed and the record owner’s profile page when a milestone is completed or violated.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d154687e60">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d154687e60 ">To enable milestone feed items:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d154687e60 ">Manage Entitlements</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_important.png)

Important

- Chatter and entitlements must be enabled in your org.
- Enabling milestone feed items doesn’t create feed items for milestones that have already been completed or violated.
- If you add entitlement management to an experience, enabling milestone feed items also makes feed items visible to experience users.

1. From Setup, enter Entitlement Settings in the Quick Find box, then select **Entitlement Settings**.
2. Select **Enable milestone feed items**. This enables feed items for both cases and work orders.

When milestones feed items are posted, support reps can click the milestone name to view its details.