---
schema_version: "1"
id: 27c4b3adb3d97cd04796e6d766e2481b846fd96fc26ba331bd37789ad2306c9b
title: Where Can I View Milestones?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/entitlements_milestones_app_visibility.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.entitlements_milestones_app_visibility.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 22549b70e698b62ad52fa6a838bd369263420d14914b1201f605698151ebc474
description: Your settings and configurations for entitlements and milestones determine where you and your support reps can view milestones.
products:
  - Service Cloud
release: "264"
---
# Where Can I View Milestones?

Your settings and configurations for entitlements and milestones determine where you and your support reps can view milestones.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Here’s where milestones can appear .

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:28.57142857142857%">
        <col style="width:14.285714285714285%">
        <col style="width:14.285714285714285%">
        <col style="width:42.857142857142854%">
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      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d93634e68">View Milestones From</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d93634e71">Available in Salesforce Classic</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d93634e74">Available in Lightning Experience</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d93634e77">Notes</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="4" style="vertical-align:top;" headers="d93634e68 d93634e71 d93634e74 d93634e77 "><strong>In Setup</strong></td>

        </tr>
        <tr class="">
          <td data-label="View Milestones From" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e68 ">​​​​​​​&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Milestones page</td>

          <td data-label="Available in Salesforce Classic" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e71 ">Yes</td>

          <td data-label="Available in Lightning Experience" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e74 ">Yes</td>

          <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e77 ">Access this page under the Entitlement Management page. </td>

        </tr>
        <tr class="">
          <td data-label="View Milestones From" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e68 ">​​​​​​​&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Entitlement Process page</td>

          <td data-label="Available in Salesforce Classic" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e71 ">Yes</td>

          <td data-label="Available in Lightning Experience" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e74 ">Yes</td>

          <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e77 ">Access this page under the Entitlement Management page. Then click an entitlement
            process to view its record details and associated milestones.</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" colspan="4" style="vertical-align:top;" headers="d93634e68 d93634e71 d93634e74 d93634e77 "><strong>In the app</strong></td>

        </tr>
        <tr class="">
          <td data-label="View Milestones From" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e68 ">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Related list</td>

          <td data-label="Available in Salesforce Classic" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e71 ">Yes</td>

          <td data-label="Available in Lightning Experience" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e74 ">No</td>

          <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e77 ">You can add related lists to pages for cases, work orders, and entitlements. Keep
            in mind that the Case Milestones related list is for cases and the Object Milestones
            related list is for work orders.</td>

        </tr>
        <tr class="">
          <td data-label="View Milestones From" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e68 ">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Feed item updates</td>

          <td data-label="Available in Salesforce Classic" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e71 ">Yes</td>

          <td data-label="Available in Lightning Experience" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e74 ">Yes</td>

          <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e77 ">Enable milestone feed items in your org.</td>

        </tr>
        <tr class="">
          <td data-label="View Milestones From" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e68 ">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Tracker</td>

          <td data-label="Available in Salesforce Classic" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e71 ">Yes</td>

          <td data-label="Available in Lightning Experience" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e74 ">Yes (for Case Milestones only)</td>

          <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e77 ">In Lightning Experience, add the Milestones component to the Lightning page for
            cases and work orders using Lightning App Builder.</td>

        </tr>
        <tr class="">
          <td data-label="View Milestones From" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e68 ">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Case list views</td>

          <td data-label="Available in Salesforce Classic" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e71 ">Yes</td>

          <td data-label="Available in Lightning Experience" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e74 ">Yes (for Case Milestones only)</td>

          <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d93634e77 ">Add the Time to Next Milestone column in the case list views to check how much
            time is left to complete the current milestone and when the next milestone is
            starting. Use the sort and filter options to view cases with overdue or paused
            milestones.</td>

        </tr>
      </tbody>
    </table>

In the Salesforce mobile app, support reps can view case milestone updates in the case feed, open the case milestones record page, and view the Case Milestones related list. Support reps can’t view the milestone tracker.

#### See Also

- [Customize Milestone Page Layouts](https://help.salesforce.com/s/articleView?id=service.entitlements_milestone_layouts.htm&release=264.0.0&type=5 "Customize your page layouts for milestones to help support reps and supervisors track support progress.")
- [Enable Milestone Feed Items](https://help.salesforce.com/s/articleView?id=service.entitlements_milestones_feed_item.htm&release=264.0.0&type=5 "Help support reps monitor support activity by enabling milestone feed items. This option posts a notification to the feed and the record owner’s profile page when a milestone is completed or violated.")
- [Set Up the Milestone Tracker](https://help.salesforce.com/s/articleView?id=service.entitlements_milestone_tracker.htm&release=264.0.0&type=5 "The milestone tracker gives support reps a complete view of upcoming and completed milestones, and displays countdowns for active and overdue milestones. Add it to the case feed, work order feed, a custom page, or the Service Console.")