---
schema_version: "1"
id: f87db2670f3b47c7f8653f6e2acd9d3f708c9a313ceea8abe4ed6de8c4c36526
title: Report on Entitlements
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/entitlements_impl_report.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.entitlements_impl_report.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5596681715668d7d8e935cd886eef168c0f5d5590ce03e73d738c70f036788c5
description: Use custom report types to define report criteria that users can use to run and create reports on entitlements, service contracts, and contract line items.
products:
  - Service Cloud
release: "264"
---
# Report on Entitlements

Use custom report types to define report criteria that users can use to run and create reports on entitlements, service contracts, and contract line items.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d121226e55">User Permissions
              Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d121226e55 ">To create or update entitlement management custom report types:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d121226e55 ">Manage Custom Report Types</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d121226e55 ">To create and run reports based on entitlement management custom report
              types:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d121226e55 ">Create and Customize Reports</td>

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After you set up entitlement management, your Salesforce org automatically includes the following custom report types:

  
| Custom Report Type | Description | Report Type Location |
| --- | --- | --- |
| Accounts with entitlements with contacts | Lists accounts with entitlements that include contacts (named callers). | Accounts & Contacts |
| Service contracts with contract line items | Lists service contracts with contract line items (products). | Customer Support Reports |
| Service contracts with entitlements | Lists service contracts with entitlements. | Customer Support Reports |
| Cases with milestones | Lists cases with milestones. This report type can't be customized. | Customer Support Reports |

1. From Setup, enter Report Types in the Quick Find box, then select **Report Types**.
2. From the All Custom Report Types page, you can:
    
    - Define a new custom report type. You can't select entitlements as a primary object.
    - Update a custom report type's name, description, report type category, and deployment status.
    - Delete a custom report type.
        
        ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_important.png)
        
        Important When you delete a custom report type, all the data stored in the custom report type is deleted and cannot be restored from the Recycle Bin.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_tip.png)

Tip If you want to view a list of work orders with milestones in your org, use the Object Milestones custom report type to create a work order report.

#### See Also

- [Set Up Entitlements](https://help.salesforce.com/s/articleView?id=service.entitlements_setting_up.htm&release=264.0.0&type=5 "Entitlements are units of customer support in Salesforce, such as “phone support” or “web support”. Set up entitlements in your Salesforce org to help support reps determine whether a customer is eligible for support.")
- [Set Up Service Contracts](https://help.salesforce.com/s/articleView?id=service.entitlements_setting_up_service_contracts.htm&release=264.0.0&type=5 "Service contracts are agreements between you and your customers for a type of customer support. Service contracts can represent different kinds of customer support, such as subscriptions or service level agreements (SLAs).")