---
schema_version: "1"
id: 008684c99095789d6c50ad6e50332e056b8c37a4ac78ebbc1cbafc862d4b535e
title: Set Up Entitlement Management in Experiences
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/entitlements_impl_partportal.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.entitlements_impl_partportal.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 316a23c38e3408feb1f8a566bea82e89a26ef99e2c081cfaa0728d82b2f55be0
description: Add entitlement management to your experiences to let customers or partners view their entitlements and service contracts.
products:
  - Service Cloud
release: "264"
---
# Set Up Entitlement Management in Experiences

Add entitlement management to your experiences to let customers or partners view their entitlements and service contracts.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d39173e58">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d39173e58 ">To create, customize, or activate a experience: </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d39173e58 ">Create and Set Up experiences AND is a member of the experience they’re
              updating</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d39173e58 ">To set up entitlement management: </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d39173e58 ">Manage Entitlements</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d39173e58 ">To assign user licenses:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d39173e58 ">Manage Internal Users</td>

          </tr>
        </tbody>
      </table>

Follow these steps to expose entitlements or service contracts in an experience. These objects are supported only in experiences built using Salesforce Tabs + Visualforce, and can’t be added to Lightning Experiences.

1. Update user profiles.
    1. Clone the Customer Experience User, Customer Experience Plus User, or Partner Experience User profiles and enable the “Read” permission on entitlements and/or service contracts. Remember to click **Edit Profiles** at the bottom of the detail page to activate the new profiles.
    2. Optionally, on the profiles of delegated experience moderators, enable the “Create” and “Delete” permissions on entitlement contacts. This lets moderators update entitlement contacts.
    3. Verify that the tab visibility for the Entitlements and/or Service Contracts tabs is Default On.
2. Add the Entitlements and/or Service Contracts tabs to the experience.
3. Add the Entitlement Name field to case and work order page layouts assigned to experience users.
    
    This lets users add entitlements to cases and work orders.
    
    To avoid exposing your internal support processes, we recommend not adding the following fields to case and work order page layouts for experience users:
    
    - Entitlement Process Start Time
    - Entitlement Process End Time
    - Stopped
    - Stopped Since
4. Optionally, add the Entitlements related list to account and contact page layouts assigned to experience moderators. This lets moderators create cases automatically associated with the right entitlements.