--- schema_version: "1" id: fc3c242ee20d59131a3cbda5ed484fe04e3b70e0b5f0e6cc241597960aa07d51 title: Entitlement Fields collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/entitlements_fields.md canonical_url: https://help.salesforce.com/s/articleView?id=service.entitlements_fields.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 95070d6983d2b44e8c1da9b1396e0021a5a03dfb8a961357cab489bd69347297 description: Entitlements have the following fields. Sometimes you can't see or edit certain fields because of your page layout and field-level security settings. products: - Service Cloud release: "264" --- # Entitlement Fields Entitlements have the following fields. Sometimes you can't see or edit certain fields because of your page layout and field-level security settings. ### Required Editions

Field	Description
`Account Name`	The account associated with the entitlement. Every entitlement must be linked to an account.
`Asset Name`	The asset associated with the entitlement. Products represent the items your company sells (for example, a laptop case), whereas assets represent the specific products your customers have purchased (the laptop case purchased by John).
`Business Hours`	The entitlement’s supported business hours. To learn more about business hours on entitlements, see How Business Hours Work in Entitlement Management.
`Per Incident`	Lets you limit the number of cases the entitlement supports. Use this field if your service agreements with your customers are based on number of cases (as opposed to number of days or other criteria). Otherwise, you probably don’t need it. This option isn’t available for work orders.
`Cases Per Entitlement`	The total number of cases the entitlement supports. This field is only available if `Per Incident` is selected.
`Contract Line Item`	The contract line item (product) associated with the entitlement.
`End Date`	The last day the entitlement is in effect. This field is blank unless you set up an Apex trigger or quick action to populate it. For example, you can create a quick action that sets the `End Date` to 365 days after the `Start Date`.
`Entitlement Name`	The entitlement’s name. We recommend using a descriptive name, such as `Phone Support`. A descriptive name helps users better understand entitlements when they see them on related lists for accounts, contacts, and assets.
`Operating Hours`	The operating hours applied to the entitlement’s work orders. This field is visible only if Field Service is enabled.
`Service Contract`	The service contract associated with the entitlement. To quickly find a service contract in the lookup dialog box, select criteria from the `Filter by` fields. Admins can set lookup filters to restrict filter values and results.
`Start Date`	The first day the entitlement is in effect. This field is blank unless you set up an Apex trigger or quick action to populate it. For example, you can create a quick action that sets the `Start Date` to the date when the `Status` changes to `Active`.
`Entitlement Process`	The entitlement process associated with the entitlement. Entitlement processes are timelines that include all the steps (milestones) that your support team must complete to resolve cases. Each process includes logic to determine how to enforce the correct service level for your customers.
`Remaining Cases`	The number of cases the entitlement can support. This field decreases in value by one each time a case is created with the entitlement. This field is only available if `Per Incident` is selected.
`Remaining Work Orders`	The number of work orders remaining that can be raised against this entitlement.
`Status`	The entitlement’s status. Status is determined by your Salesforce org’s current system date and the entitlement’s `Start Date` and `End Date`. The status is: Active if the system date is equal to or later than the `Start Date` and equal to or earlier than the `End Date`. Expired if the system date is later than the `End Date`. Inactive if the system date is earlier than the `Start Date`.
`Status Icon`	Represents the entitlement’s status with one of the following icons: Active Expired Inactive
`Type`	The type of entitlement, such as Web or phone support. Admins can customize this field’s values.
`Work Orders Per Entitlement`	The total number of work orders the entitlement supports.

#### See Also - [Entitlements: Terms to Know](https://help.salesforce.com/s/articleView?id=service.entitlements_terms.htm&release=264.0.0&type=5 "Learn useful terms related to entitlement features in Salesforce.")