---
schema_version: "1"
id: 5a05f7ea7b37f4cad0079e5ae5987d404975ef02b06e6ca7e7350d910c1bcfe8
title: Set Up Enhanced Summaries
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/enhanced_summaries_set_up.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.enhanced_summaries_set_up.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 930845785a5c5afd715fbbd9185247b29fb8f48ab28a5b0a628b3d1457262a19
description: Follow a few simple steps to create concise summaries and save service teams’ time and increase their efficiency.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Set Up Enhanced Summaries

Follow a few simple steps to create concise summaries and save service teams’ time and increase their efficiency.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

To set up Enhanced Summaries, make sure to [turn on Service AI Grounding](https://help.salesforce.com/s/articleView?id=service.einstein_generative_ai_enable_grounding.htm&type=5&language=en_US).

- **[Enable Enhanced Summaries](https://help.salesforce.com/s/articleView?id=service.enhanced_summaries_enable.htm&release=264.0.0&type=5)**  
    To get started, turn on Enhanced Summaries.
- **[Set Up Enhanced Summaries for Case](https://help.salesforce.com/s/articleView?id=service.enhanced_summaries_case_setup.htm&release=264.0.0&type=5)**  
    Enhanced Summaries for Case creates comprehensive summaries tailored for each role and context, by using data from case fields, comments, email messages, and the case feed. Service reps and supervisors ‌can quickly review case details, reducing manual note-taking, handling time, and after-call work. To generate a case summary, issue, and resolution, turn on and set up Enhanced Summaries for Case.