---
schema_version: "1"
id: f9d308cde323bfbe86add95a7f2935d55ac8c962fc72f284ffd1e4f4b6278d99
title: Enable Enhanced Summaries
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/enhanced_summaries_enable.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.enhanced_summaries_enable.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 375ded8de4964752f0f628ef0d30d6abaed30e690b57d71b704ed379d9fec7f2
description: To get started, turn on Enhanced Summaries.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Enable Enhanced Summaries

To get started, turn on Enhanced Summaries.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d43733e57">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d43733e57 ">To set up and manage Enhanced Summaries:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d43733e57 ">
              <p>View Setup </p>
              <p>AND</p>
              <p>Customize Application</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Enhanced
                Summaries User permission set</p>
            </td>

          </tr>
        </tbody>
      </table>

To use generative AI with Enhanced Summaries, first [turn on Einstein Generative AI](https://help.salesforce.com/s/articleView?id=ai.generative_ai_enable.htm&type=5&language=en_US).

1. From Setup, in the Quick Find box, enter and select **Enhanced Summaries**.
2. Turn on Enhanced Summaries. Enhanced Summaries uses a generic model that doesn’t require separate model training.
    
    ![The Enhanced Summaries page with the Enhance Summaries toggle turned on.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/enhanced_summaries/enhanced_summaries_enable.png)
3. To generate summaries in the language set in the user’s locale settings, turn on Summary in User Language.

Next, set up Case object to use Enhanced Summaries.

#### See Also

- [Set Up Enhanced Summaries for Case](https://help.salesforce.com/s/articleView?id=service.enhanced_summaries_case_setup.htm&release=264.0.0&type=5 "Enhanced Summaries for Case creates comprehensive summaries tailored for each role and context, by using data from case fields, comments, email messages, and the case feed. Service reps and supervisors ‌can quickly review case details, reducing manual note-taking, handling time, and after-call work. To generate a case summary, issue, and resolution, turn on and set up Enhanced Summaries for Case.")