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Add Enhanced Summaries Component to the Case Record Page

To use the Enhanced Summaries for cases in the Service Console, add the Enhanced Summaries component to the Case record page.

Required Editions

View supported editions.
User Permissions Needed
To set up and manage Enhanced Summaries:

View Setup

AND

Customize Application

AND

Enhanced Summaries User permission set
  1. From Setup, in the Quick Find box, enter and select Lightning App Builder.
  2. Edit the Case record page.
  3. In the Lightning App Builder, go to the Components tab, search for the Enhanced Summaries component. Then, drag the component to where you want it to appear on the Case page.
  4. Save the page.
  5. Activate the Lightning Case record page, if applicable.