---
schema_version: "1"
id: d3dfef279cf4c87775367d3977bffa28102341d94af2226d6fc32a980500341f
title: Create an Enhanced Chat v2 Deployment for an Existing Messaging Channel
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/enhanced_chat_v2_existing_channel_deployment.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.enhanced_chat_v2_existing_channel_deployment.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 316c66e6929fa56ae7a0ba26be9e731d6a2f6f1a7781c59f61123d32abf60fd9
description: If you have an established Messaging Channel, you can create a new Enhanced Chat v2 deployment and add it to the existing channel.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Create an Enhanced Chat v2 Deployment for an Existing Messaging Channel

If you have an established Messaging Channel, you can create a new Enhanced Chat v2 deployment and add it to the existing channel.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="enhanced_chat_v2_existing_channel_deployment__image_ylt_rgf_5cc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="enhanced_chat_v2_existing_channel_deployment__image_ylt_rgf_5cc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced Web Chat channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Standard and Enhanced WhatsApp, Standard and Enhanced Facebook
              Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE,
              and Bring Your Own Channel</td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d131421e97">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d131421e97 ">To create and edit an Enhanced Chat v2 deployment:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d131421e97 ">
              <p>Customize Application</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Modify Metadata Through Metadata API Functions</p>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note After you create a messaging channel, you can add additional deployments to it. If you deploy both Enhanced Chat v1 and v2 on the same website, messages may fail to appear in the Enhanced Chat v1 version. This is especially true for Lightning Types, as Enhanced Chat v1 does not support them. We recommend against mixing v1 and v2 deployments on the same domain to prevent unexpected behavior.

To review the deployments currently associated with a messaging channel, go to Messaging Settings in Setup and click the name of a channel. Scroll down to the Embedded Service Deployments list.

1. [Enable digital experiences](https://help.salesforce.com/s/articleView?id=experience.networks_enable.htm&language=en_US) in your org.
2. From Setup, in the Quick Find box, enter Embedded Service Deployments, and select **Embedded Service Deployments**.
3. Click the New Deployment button. Choose your conversation type, Enhanced Chat.
4. Select **Web** as the deployment destination for your channel.
5. Name your Embedded Service deployment, which creates the API Name.
6. Enter the top level Domain name of the website, such as example.com. This name covers any subdomains of the URL, such as help.example.com. For an Experience Builder or Commerce Cloud site deployment, go to Domains in Setup, and copy the Experience Cloud Site Domain.
    1. To change the domain that’s associated with your embedded service deployment, go to **Setup** | **User Interface** | **Sites and Domains** | **Sites**, and select your site from the Site Label column. Your site is formatted as `ESW_[deploymentname]_[numbers]`. Under Trusted Domains for Inline Frames, find the domain or subdomain that you want to change, and click **Edit**. Save your changes.
7. Select the Messaging Channel you created in Messaging Settings and add to the deployment.
8. Save your work.
9. Click **Switch to v2**.
10. Click **Switch & Publish**.
11. To ensure that Enhanced Chat continues to work optimally, always republish your deployment after testing newly added features.