--- schema_version: "1" id: 6099ff26eb5afd49e7c77a685206d1d020060729a0e7384868c92ce1372591b1 title: Enable Multiple Self-Service Users collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/enabling_multiple_users.md canonical_url: https://help.salesforce.com/s/articleView?id=service.enabling_multiple_users.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: aecf544f074b6136b4b6bd45cc078f0f069242f04d910cba814fb13d128c983b description: You can perform mass actions for Self-Service user management such as enabling Self-Service access for many contacts at once. products: - Service Cloud release: "264" --- # Enable Multiple Self-Service Users You can perform mass actions for Self-Service user management such as enabling Self-Service access for many contacts at once. ### Required Editions

User Permissions Needed
To manage Self-Service users:	Manage Customer Users
To mass manage Self-Service users:	Manage Self-Service Portal AND Manage Customer Users

User Permissions Needed

To manage Self-Service users:

Manage Customer Users

To mass manage Self-Service users:

Manage Self-Service Portal

AND

Manage Customer Users

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png) Note Starting with Spring ’12, the Self-Service portal isn’t available for new Salesforce orgs. Existing orgs continue to have access to the Self-Service portal. Each contact must have an email address and must be associated with an account to be a Self-Service user. 1. From Setup, enter Users in the Quick Find box, then select **Users**. 2. Click **Enable New User(s)**. 3. Enter search criteria to compile a list of the contacts you want to enable and click **Search**. 4. Select the contacts you want to enable and click **Next**. 5. Modify Self-Service user information as necessary. 6. Select the Super User checkbox to enable the contact as a Self-Service super user who can view case information, add comments, and upload attachments for all cases submitted by anyone in his or her company. 7. Click **Save**. #### See Also - [Manage Self-Service Users](https://help.salesforce.com/s/articleView?id=service.customize_cssusers.htm&release=264.0.0&type=5 "Manage your Self-Service user information from a single place and make changes to more than one user at a time.")