---
schema_version: "1"
id: efb73deaa591b9fd44408fb0019a3b201c16b807acada2486b767c8dadfe9f9f
title: Add Items to the Channel Menu
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/embedded_menu_items.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.embedded_menu_items.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a6a2cba7ab6229b0f4756e9df90137df551c80d5a28fb02f835be7fa7f91613a
description: Select and customize the customer channels that will appear in the channel menu on your Salesforce site or Experience Cloud site.
products:
  - Service Cloud
release: "264"
---
# Add Items to the Channel Menu

Select and customize the customer channels that will appear in the channel menu on your Salesforce site or Experience Cloud site.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.embedded_menu_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d49296e59">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d49296e59 ">To set up a channel menu:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d49296e59 ">Customize Application AND Modify Metadata</td>

          </tr>
        </tbody>
      </table>

Before adding menu items, create a channel menu deployment on the Channel Menu page in Setup.

1. From Setup, enter Channel Menu in the Quick Find box and select **Channel Menu**.
2. Click the name of the channel menu you want to edit.
3. In the Menu Setup section, click **Edit**.
    
    ![The edit page for your channel menu.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/channel_tools/channe_menu_edit.png)
4. Click the Add Item button to add up to six channels for your website. As you add each item, enter details:
    1. Add a menu item name, which isn’t visible to customers.
    2. Select a channel type: Call, SMS, Apple Messages for Business, Enhanced Web Chat, Facebook, WhatsApp, or Web URL.
    3. Provide the phone number, URL, or active messaging channel to link the menu item to. If you have international customers, use the + symbol with a country code for your number when adding a phone channel.
    4. Optionally, add a custom icon.
    5. Under Advanced Settings, if you're using the [Channel Menu Reordering API](https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/embedded_channel_menu_reordering.htm), deselect **Show this menu item**. Otherwise, leave it selected.
    6. Optionally, hide the menu item for specific user operating systems. For example, hide Enhanced Web Chat for the mobile platform to encourage the use of mobile-friendly channels such as WhatsApp or SMS.
    7. Change the order of the menu items with the up and down arrow buttons.
5. Click **Save** when all your channels have been added to the menu.

![The Menu Setup page.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/channel_tools/channel_menu_add_channel.png)

You can edit your menu items at any time.