---
schema_version: "1"
id: 11c019bfcc0048813c530088c35e8e1331b39411cbe75415c4242fc41f19072b
title: Embedded Chat Cookies
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/embedded_chat_cookies.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.embedded_chat_cookies.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 323d24586ee14c7d9d5d235240dc2b7dd86bc8e24b18262b23fbe2a1ef46f0e4
description: Embedded Chat uses cookies to improve functionality and accelerate processing times. By saving a user’s settings, cookies can enhance the user’s experience and the performance of your Embedded Service.
products:
  - Service Cloud
release: "264"
---
# Embedded Chat Cookies

Embedded Chat uses cookies to improve functionality and accelerate processing times. By saving a user’s settings, cookies can enhance the user’s experience and the performance of your Embedded Service.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

Salesforce doesn’t currently provide out-of-the-box functionality for end-user cookie consent management for Embedded Service. The platform is compatible with many existing third-party solutions. We recommend that you work with your internal IT teams or consult your implementation partners to identify the right solution for your organization’s needs.

Embedded Service collects two different types of cookies:

- Required: Strictly necessary for the website to work correctly
- Functional: Used for analytics and performance

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)

Note Even though Embedded Service can run without the use of a functional cookie, site functionality can be reduced, depending on a cookie’s purpose.

This table describes the Embedded Service cookies collected by Salesforce.

Cookies for All Users    
| Cookie Name | Duration | Cookie Type | Description |
| --- | --- | --- | --- |
| `BrowserId` | 1 year | Required | Used for security protections. Rendered on a subset of Salesforce domains, including .salesforce.com, .force.com, and the domains for Salesforce login pages, Lightning pages, and Experience Cloud sites. |
| `sfdc-stream` | 3 hours | Required | Routes server requests within the Salesforce infrastructure for persistent sessions. |
| force-proxy-stream | 3 hours | Required | Ensures user requests hit the same Salesforce proxy host to temporarily retrieve content from cache. |
| `liveagent_sid` | Session | Functional | Captures a unique pseudonymous ID for a specific browser session during chat. Embedded Service functionality isn’t affected without this cookie. |
| liveagent\_invite\_rejected\_\[id\] | Session | Functional | Remembers the rules set by an admin to hide a chat invite button after a visitor accepts or rejects it. Without the cookie, the button repeatedly appears when triggered. |
| `language` | Session | Functional | Identifies the language for custom components, surveys, and flows, which support multiple languages. Without this cookie, translations for custom features can appear incorrectly. |

#### See Also

- [Chat Cookies in Service](https://help.salesforce.com/s/articleView?id=service.chat_cookies.htm&release=264.0.0&type=5 "Chat in Agentforce Service (formerly Service Cloud) uses cookies to improve functionality and accelerate processing times. By saving a user’s settings, cookies can enhance the user’s experience and the Chat performance.")