---
schema_version: "1"
id: e8e0e857aa7e15cb0427e3d34319c4c7b9ba72ed46f2b6e37a345c246a152664
title: Supported Editions for AI Solutions for Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/einstein_service_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 65be5b1f84464d69e19cfab0c83b8c3d8c762c260559001dc075fa16ab142582
description: Learn about the Salesforce editions and add-ons that support the Service AI features.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Supported Editions for AI Solutions for Service

Learn about the Salesforce editions and add-ons that support the Service AI features.

## Editions and Add-Ons

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col>
          <col>
          <col>
          <col>
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d13005e48">Product</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d13005e51">Editions</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d13005e54">User Interfaces</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d13005e57">Add-ons</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e48 ">Agentforce Service Agent</td>

            <td data-label="Editions" class="slds-cell-wrap" colspan="3" style="vertical-align:top;" headers="d13005e51 d13005e54 d13005e57 ">For availability information, see <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;type=5&amp;language=en_US" target="_blank">Agent Types and Considerations</a>.</td>

          </tr>
          <tr class="">
            <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e48 ">Agentforce Service Assistant</td>

            <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e51 ">
              <p>Available in:</p>
              <ul>
                <li>Agentforce for Service Add-on - Enterprise Edition</li>

                <li>Agentforce for Service Add-on - Performance Edition</li>

                <li>Agentforce for Service Add-on - Unlimited Edition</li>

                <li>Service Cloud - Agentforce 1 Edition</li>

                <li>Service Cloud - Performance Agentforce 1 Edition </li>

              </ul>
            </td>

            <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e54 ">Available in Lightning Experience. </td>

            <td data-label="Add-ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e57 ">
              <p style="margin-bottom:0;" dir="ltr">The Service Planner add-on or the Agentforce for Service add-on.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e48 ">Einstein Article Recommendations </td>

            <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e51 ">Available in Enterprise, Performance, and Unlimited editions. Not available in
              partner edition orgs. </td>

            <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e54 ">Available in Lightning Experience. </td>

            <td data-label="Add-ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e57 ">N/A</td>

          </tr>
          <tr class="">
            <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e48 ">Einstein Bots</td>

            <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e51 ">Available in Enterprise, Performance, Unlimited, and Developer editions. </td>

            <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e54 ">Available in Salesforce Classic and Lightning Experience. Setup for Einstein
              Bots is available in Lightning Experience.</td>

            <td data-label="Add-ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e57 ">Unlimited editions with Agentforce Service (formerly Service Cloud) or a CRM
              license includes 25 conversations per user per month. For additional conversations,
              get the Einstein Bot Conversations add-on.</td>

          </tr>
          <tr class="">
            <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e48 ">Einstein Case Classification </td>

            <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e51 ">Available in Enterprise, Performance, and Unlimited editions. Not available in
              partner edition orgs or Government Cloud. </td>

            <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e54 ">Available in Salesforce Classic and Lightning Experience. Setup for Einstein
              Case Classification is available in Lightning Experience.</td>

            <td data-label="Add-ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e57 ">Enterprise and Unlimited editions with Agentforce Service (formerly Service
              Cloud) or a CRM license include one data segment. For additional data segments,
              auto-triage, and access to Case Classification for Flow, get the Agentforce for
              Service add-on.</td>

          </tr>
          <tr class="">
            <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e48 ">Einstein Case Wrap-Up </td>

            <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e51 ">Available in Enterprise, Performance, and Unlimited editions. Not available in
              partner edition orgs or Government Cloud. </td>

            <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e54 ">Available in Lightning Experience.</td>

            <td data-label="Add-ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e57 ">Enterprise and Unlimited editions with Agentforce Service (formerly Service
              Cloud) or a CRM license include one data segment. For additional data segments and
              auto-triage, get the Agentforce for Service add-on. </td>

          </tr>
          <tr class="">
            <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e48 ">Einstein Conversation Mining </td>

            <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e51 "> Available in Performance, Unlimited, and Developer editions.</td>

            <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e54 ">Available in Lightning Experience. </td>

            <td data-label="Add-ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e57 ">Service Intelligence add-on.</td>

          </tr>
          <tr class="">
            <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e48 ">Einstein Knowledge Creation </td>

            <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e51 ">Available in Enterprise and Unlimited editions.</td>

            <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e54 ">Available in Lightning Experience. </td>

            <td data-label="Add-ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e57 ">Agentforce for Service add-on.</td>

          </tr>
          <tr class="">
            <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e48 ">Einstein Reply Recommendations </td>

            <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e51 ">Available in Enterprise, Performance, and Unlimited editions. </td>

            <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e54 ">Available in Lightning Experience. </td>

            <td data-label="Add-ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e57 ">Agentforce for Service add-on.</td>

          </tr>
          <tr class="">
            <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e48 ">Einstein Service Replies</td>

            <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e51 ">Available in Enterprise and Unlimited editions.</td>

            <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e54 ">Available in Lightning Experience. </td>

            <td data-label="Add-ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e57 ">Agentforce for Service add-on or Agentforce 1 Service add-on.</td>

          </tr>
          <tr class="">
            <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e48 ">Einstein Work Summaries</td>

            <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e51 ">Available in Enterprise and Unlimited editions.</td>

            <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e54 ">Available in Lightning Experience.</td>

            <td data-label="Add-ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e57 ">Requires Agentforce for Service, Agentforce 1 Service, or Einstein GPT Service
              add-on. </td>

          </tr>
          <tr class="">
            <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e48 ">Enhanced Summaries</td>

            <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e51 ">Available in Enterprise and Unlimited editions.</td>

            <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e54 ">Available in Lightning Experience.</td>

            <td data-label="Add-ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e57 ">Agentforce for Service or Agentforce 1 Service add-on.</td>

          </tr>
          <tr class="">
            <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e48 ">Service AI Adoption and Analytics</td>

            <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e51 ">Available in Enterprise and Unlimited editions.</td>

            <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e54 ">Available in Lightning Experience.</td>

            <td data-label="Add-ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e57 ">Agentforce for Service or Agentforce 1 Service add-on.</td>

          </tr>
          <tr class="">
            <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e48 ">Service AI Grounding</td>

            <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e51 ">Available in Enterprise and Unlimited editions.</td>

            <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e54 ">Available in Lightning Experience. </td>

            <td data-label="Add-ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d13005e57 ">Agentforce for Service add-on.</td>

          </tr>
        </tbody>
      </table>

To learn more about add-ons, contact your account executive or [Add Products and Licenses with the Your Account App.](https://help.salesforce.com/s/articleView?id=xcloud.users_add_products_subscription_management.htm&type=5&language=en_US).

Rights of ALBERT EINSTEIN are used with permission of The Hebrew University of Jerusalem. Represented exclusively by Greenlight.

#### See Also

- [Einstein Recommendation Builder](https://help.salesforce.com/s/articleView?id=sales.custom_ai_recommendation_builder.htm&type=5&language=en_US)