---
schema_version: "1"
id: 2050cb767311766a99a1f2118f803f9ed544b619871e42b98cb3815d95742842
title: Turn On Service AI Grounding
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/einstein_generative_ai_enable_grounding.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.einstein_generative_ai_enable_grounding.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 99a2d81debbad63e3a916ffb678d9d3143fb14bd0380bcd7c75e39ac88464dd0
description: To get started, turn on grounding. After you enable Service AI Grounding, you can define the knowledge and case fields you want Einstein to ground on.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Turn On Service AI Grounding

To get started, turn on grounding. After you enable Service AI Grounding, you can define the knowledge and case fields you want Einstein to ground on.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From Setup, in the Quick Find box, enter Service AI Grounding, and then select **Service AI Grounding**.
2. Turn on Service AI Grounding.
    
    ![Einstein grounding setup page with the toggle on](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/service_grounding/service_grounding_enable.png)

Next, select the Knowledge or Case fields you want to use for grounding. When you ground with Knowledge, Einstein uses information from your knowledge articles to draft responses customized to your unique knowledge base. When you ground with Cases, Einstein uses the unique case details to draft personalized responses. To draft case summaries, you can also use case feed as a grounding source in addition to the case fields.

#### See Also

- [Ground with Knowledge](https://help.salesforce.com/s/articleView?id=service.einstein_generative_ai_ground_knowledge.htm&release=264.0.0&type=5 "Select the title, summary, and additional Knowledge fields for Einstein to ground on. Einstein uses information from your selected knowledge fields to draft personalized responses.")
- [Ground with Cases](https://help.salesforce.com/s/articleView?id=service.einstein_generative_ai_ground_cases.htm&release=264.0.0&type=5 "Select the subject, description, and additional Case fields for Einstein to ground on. Einstein uses details from your selected case fields to draft personalized responses. To draft case summaries, you can also use case feed as a grounding source in addition to the selected case fields. Case feed includes crucial details like system updates, user comments, email messages, and status changes.")