---
schema_version: "1"
id: 06acbbda8c1a6d95d850fb098b5c82f3a3908dbd32560382131b36f953f16278
title: Use Einstein Article Recommendations in the Lightning Service Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/einstein_article_recommendations_agent_experience.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.einstein_article_recommendations_agent_experience.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 470fdc738f3d80799ee0994a22c13d1cd540d9f4139e57b8ed2c4880b6fe9cc5
description: Find and attach relevant articles to cases with Einstein Article Recommendations in the Lightning Service Console.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Use Einstein Article Recommendations in the Lightning Service Console

Find and attach relevant articles to cases with Einstein Article Recommendations in the Lightning Service Console.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Einstein shows up to five relevant articles at a time, sorted by relevance. Einstein’s recommendations refresh each time:

- A case is created, or
- A field included in your Einstein Article Recommendations model is updated on a case

Einstein measures each article’s relevance to the case as a percentage, which appears above the title in the recommendation list. [Here’s how relevance is determined](https://help.salesforce.com/s/articleView?id=service.einstein_article_recommendations_how.htm&release=264.0.0&type=5 "Einstein Article Recommendations helps support service reps resolve customer cases efficiently by recommending knowledge articles that were attached to similar cases in the past. Reps don’t have to waste time searching or scrolling through lists of articles, and can quickly attach recommended articles or dismiss them as not helpful."). There’s no minimum relevance percentage for the articles that Einstein recommends.

![Knowledge component in the Lightning Service Console](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/article_recommendations/ear_in_service_console.png)

To attach a recommended article to a case, from the dropdown menu, select **Attach Article** (1). To edit a recommended article, from the dropdown menu, select **Edit as Draft** (2). If an article isn’t relevant to the case, click **Not Helpful** (3).