---
schema_version: "1"
id: 1448e699404ae8c12efec9e25d1734ef7b16d74e856eabe21d36bd45705b4413
title: View and Edit Assignment Rules
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/editing_assignment_rules.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.editing_assignment_rules.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 184c5f63acb1cc23aed509b4d1169cb33d167d524a9568df5696e3cde8127870
description: View and update your assignment rules to meet your business needs.
products:
  - Service Cloud
release: "264"
---
# View and Edit Assignment Rules

View and update your assignment rules to meet your business needs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d165116e57">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d165116e57 ">To view assignment rules:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d165116e57 ">View Setup and Configuration</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d165116e57 ">To create or change assignment rules:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d165116e57 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

To view assignment rules: from Setup, enter Assignment Rules in the Quick Find box, then select either Lead Assignment Rules or Case Assignment Rules.

To edit the name of a rule, click **Rename** next to the rule name.

To change the criterion for a rule, first select the rule name from the list, and then modify the rule.

- To add an entry, click **New**.
- To edit an entry, click **Edit**.
- To delete an entry, click **Delete**.
- To change the order of rule criteria, select **Reorder** and enter the order number.

#### See Also

- [Set Up Assignment Rules](https://help.salesforce.com/s/articleView?id=service.creating_assignment_rules.htm&release=264.0.0&type=5 "Define conditions that determine how leads or cases are processed. The rules assign leads and cases to the specified user or queue.")
- [Guidelines for Assignment Rules](https://help.salesforce.com/s/articleView?id=service.customize_leadrules.htm&release=264.0.0&type=5 "Assignment rules automate your organization’s lead generation and support processes. Use lead assignment rules to specify how leads are assigned to users or queues. Use case assignment rules to determine how cases are assigned to users or put into queues.")