---
schema_version: "1"
id: 5506232e7bb42f7988697d60759f3cb08d669470316e9462e787b07e005b07b5
title: Defining Solution Categories
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/defining_solution_categories.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.defining_solution_categories.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 698458a314d7039ea043cd744613a79cde80c61238d7ad8b916243335ce84e4e
description: Begin by creating your solution categories. The All Solutions category is automatically created for you as the top of your solution hierarchy.
products:
  - Service Cloud
release: "264"
---
# Defining Solution Categories

Begin by creating your solution categories. The All Solutions category is automatically created for you as the top of your solution hierarchy.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Users can't add solutions to the All Solutions category or translate it.

1. From Setup, enter Solution Categories in the Quick Find box, then select **Solution Categories**.
2. Click **Add Category** to create a subcategory below a specific category.
3. Enter the category name. Category names cannot include the backslash “\\” character.
4. Select a different parent category, if desired. The parent category is the category directly above this category in the hierarchy.
5. Select a sort order for any subcategories you create under this category.
    - Choose Alphabetical Order to sort subcategories alphabetically.
    - Choose Custom Order to sort subcategories in the order you specify.
6. Click **Save**.
7. After creating categories, categorize your solutions. Administrators, and users with the “Manage Categories” permission, can categorize solutions prior to enabling solution categories for the entire organization.
8. Then, after categorizing solutions, turn on solution category browsing on the Solutions tab.
9. To enable solution category browsing for the public knowledge base or your Self-Service portal, see Enabling Public Solutions.

From the list of solution categories, you can:

- Click **Edit** to modify the category name, parent category, or sort order.
- Click **Del** to delete the category. The solutions associated with the category are not deleted.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)
    
    Note You cannot delete a category in use by a Salesforce Customer Portal. For more information, see Enable Customer Portal Login and Settings.
- Click the category name to view the category details.

From a category detail page, you can:

- Click **New** to add a subcategory below the category.
- Enter a custom sort order for the subcategories.
    1. Edit the category to set the Subcategory Sort Order to Custom Order.
    2. Enter numbers in the Order column to specify the order of the subcategories.
    3. Click **Reorder**.

#### See Also

- [Categorize Solutions](https://help.salesforce.com/s/articleView?id=service.sol_category.htm&release=264.0.0&type=5 "Use solution categories to group similar solutions together. Each solution can belong to more than one category.")