---
schema_version: "1"
id: fe211116af45a4d939dca9d6a93f9baf024b497be5cb432d6528d9981e46e920
title: Default Salesforce Go Settings for Web-to-Case
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/customizesupport_web_to_case_default_settings.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.customizesupport_web_to_case_default_settings.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d9296765dd561486d4ec24fe48c9e66ac0dde469e4db4ee241bccd9462d4ae82
description: To quickly start using Web-to-Case, we recommend turning it on in Salesforce Go. When you do that, these settings become active.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Default Salesforce Go Settings for Web-to-Case

To quickly start using Web-to-Case, we recommend turning it on in Salesforce Go. When you do that, these settings become active.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Salesforce Go is available in Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Pro Suite</strong>, <strong>Professional</strong>,<strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> editions with Agentforce Service (formerly Service Cloud)</td></tr></tbody></table>

## Where to Find Salesforce Go

In Setup, click **Salesforce Go** at the top of the Setup menu. Then, search for Web-to-Case.

![Web-to-Case page in Salesforce Go](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/email/web_to_case_go.png)

## Default Settings

Web-to-Case interacts with other features, so it's important to understand its effects when enabled.

  
| Setting | What It Does | Considerations |
| --- | --- | --- |
| Turn on Case Management | Creates the Case Updated or Created (Sample) email template, which is required for Web-to-Case. | Case Management is required to use Web-to-Case. You can modify Case Management settings. |
| Turn on Web-to-Case | Enables Web-to-Case. | You can turn off Web-to-Case. |
| Set Case Origin to Web | Sets the Case Origin field to Web on cases created with Web-to-Case. | You can modify this setting. |
| Set Default Response Template to Case Updated or Created (Sample) | Sets the default response email template for Web-to-Case to Case Updated or Created (Sample). | You can modify the email template or replace it with another one. |

#### See Also

- [Discover and Set Up Features With Salesforce Go](https://help.salesforce.com/s/articleView?id=xcloud.setup_salesforce_go.htm&language=en_US)