---
schema_version: "1"
id: c5b154cd74223bd8cccea9df528aa24539e15ee4c7f10fd8749b8d85a4827aee
title: Guidelines for Creating Support Holidays
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/customizesupport_holidays_guidelines.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.customizesupport_holidays_guidelines.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 664b8d0eae31c68c8b9c7f6b5000637e9214c6492412d62939f73029c0857c48
description: Holidays let you specify the dates and times your customer support team is unavailable. There are a few guidelines to keep in mind as you set up and work with holidays.
products:
  - Service Cloud
release: "264"
---
# Guidelines for Creating Support Holidays

Holidays let you specify the dates and times your customer support team is unavailable. There are a few guidelines to keep in mind as you set up and work with holidays.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- You can associate up to 1000 holidays with each set of business hours.
- In Business Hours setup, you can use Create New Holiday to define a custom holiday. After you save the custom holiday, the Holidays page is displayed in the Salesforce Classic layout. When you close the page, you will return to the Salesforce Lightning interface.
- Holidays automatically acquire the time zone of the business hours with which they are associated. For example if you associate a holiday to business hours that are in Pacific Standard Time, the holiday will take effect for those business hours in Pacific Standard Time
- You can only add business hours marked as Active to holidays.
- Holiday names don’t need to be unique. For example, you could create multiple holidays named New Year's Day.
- Currently, report results do _not_ take holidays into account.
- If you schedule a holiday to recur on a specific day of every month, the holiday will only recur on months that have that specific day. For example, if you schedule a holiday on the 31st day of every month, then the holiday will only recur on months that have 31 days. If you want a holiday to recur on the last day of every month, choose last from the On day of every month drop-down list.
- All users, even those without the “View Setup and Configuration” user permission, can view holidays via the API.

#### See Also

- [Set Up Support Holidays](https://help.salesforce.com/s/articleView?id=service.customizesupport_holidays.htm&release=264.0.0&type=5 "Holidays let you specify the dates and times your customer support team is unavailable. After you create a holiday, you can associate it with business hours to suspend business hours and escalation rules during holiday dates and times.")
- [Set Business Hours](https://help.salesforce.com/s/articleView?id=service.customize_supporthours.htm&release=264.0.0&type=5 "Specify the hours when your support team is available to serve customers. This helps make your department’s processes, such as escalations and milestones, more accurate.")