---
schema_version: "1"
id: 32170c13221f016b1605f33287391a93d17266f90dffa3fc4941589bb3b92551
title: Default Salesforce Go Settings for Email-to-Case
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/customizesupport_email_to_case_default_settings.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.customizesupport_email_to_case_default_settings.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9fc3ff4cfc6a037e12b43117633d46a21f5d91f2156689c40afbf09c03c82b99
description: To quickly start using Email-to-Case, we recommend turning it on in Salesforce Go. When you turn on Email-to-Case in Salesforce Go, these settings become active.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Default Salesforce Go Settings for Email-to-Case

To quickly start using Email-to-Case, we recommend turning it on in Salesforce Go. When you turn on Email-to-Case in Salesforce Go, these settings become active.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Salesforce Go is available in Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Pro Suite</strong>, <strong>Professional</strong>,<strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> editions with Agentforce Service (formerly Service Cloud)</td></tr></tbody></table>

## Where To Find Salesforce Go

In Setup, click **Salesforce Go** at the top of the Setup menu. Then, search for Email-to-Case.

![Salesforce Go page for Email-to-Case](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/email/email_to_case_go.png)

## Default Settings

Email-to-Case interacts with other features, so it's important to understand its effects when enabled.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d20056e104">Setting</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d20056e107">What It Does</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d20056e110">Considerations</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d20056e104 ">Turn on Email-to-Case settings</td>

            <td data-label="What It Does" class="slds-cell-wrap" style="vertical-align:top;" headers="d20056e107 ">
              <p> Enables Email-to-Case and the following settings.</p>
              <ul>
                <li>Notify case owners on new email</li>

                <li>Enable HTML email</li>

                <li>Set case source to email</li>

                <li>Save Email-to-Case attachments as Salesforce files</li>

                <li>Eliminate duplicate email attachments</li>

                <li>Invoke triggers on status change from <samp class="parmname">New</samp> to
                  <samp class="parmname">Read</samp>
                </li>

                <li>Reply with new content only</li>

                <li>Insert email threading token in email subject</li>

                <li>Place user signatures before email threads</li>

                <li>Enable on-demand service</li>

                <li>Use email headers for threading</li>

              </ul>
            </td>

            <td data-label="Considerations" class="slds-cell-wrap" style="vertical-align:top;" headers="d20056e110 ">
              <p>After you turn on Email-to-Case, you can’t turn it off, but you can update its
                settings. </p>
              <p>Enable HTML email is required.</p>
              <p>We recommend you leave on all
                email threading settings for optimal security.</p>
              <p style="margin-bottom:0;">We recommend you leave on the
                set case source to email setting to ensure that the Case Source field on newly
                created cases is set to <samp class="parmname">Email</samp>.</p>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Discover and Set Up Features With Salesforce Go](https://help.salesforce.com/s/articleView?id=xcloud.setup_salesforce_go.htm&language=en_US)
- [Configure Email-to-Case](https://help.salesforce.com/s/articleView?id=service.customizesupport_email_to_case_settings.htm&release=264.0.0&type=5 "Configure your Email-to-Case settings to customize how Salesforce handles and creates cases from incoming emails. If you set up Email-to-Case in Salesforce Go, some of these settings may already be configured.")