---
schema_version: "1"
id: 841edd1b6b359332cf1fc8b04612cb2afea683aba89b0e7a51d00ea2d5847053
title: Customize the Self-Service Portal Home Page
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/customize_the_home_page.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.customize_the_home_page.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5153446f8300274d6f4568d6df13c770830a5ae46cfbbc60a9b189a8d4ec4f38
description: Customize the Self-Service home page to include the features you want users to see when they log in to your Self-Service portal.
products:
  - Service Cloud
release: "264"
---
# Customize the Self-Service Portal Home Page

Customize the Self-Service home page to include the features you want users to see when they log in to your Self-Service portal.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d28927e54">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d28927e54 ">To modify Self-Service pages:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d28927e54 ">
              <p>Manage Self-Service Portal </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Customize Application</p>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)

Note Starting with Spring ’12, the Self-Service portal isn’t available for new Salesforce orgs. Existing orgs continue to have access to the Self-Service portal.

1. From Setup, enter Self-Service Portal in the Quick Find box, then select **Settings**.
2. In the Portal Pages list, click **Edit** next to Home Page.
3. Choose the features you want to enable:
4. If you chose to show a message on the page, enter your message in the text box, using the formatting toolbar to change the size, color, or font.
    
     
    | Feature | Description |
    | --- | --- |
    | Show Top Solutions List | Lists the titles of up to five solutions of your choice on the Home Page. |
    | Show My Open Cases | Lists the open cases of the Self-Service user who is logged in. |
    | Show Message | The message that will be displayed at the top of the home page. You can enter a message of up to 32,000 characters including any HTML tags. |
    
    Select Show HTML to view your page message in HTML. You can’t save any JavaScript as part of your custom code, and [can only use certain HTML elements and attributes](https://help.salesforce.com/s/articleView?id=service.css_supported_html.htm&release=264.0.0&type=5 "Use HTML to customize the page message on your Self-Service portal pages.").
5. Optionally, insert merge fields for data that you want to replace dynamically.
6. Click **Save**.
7. To see how your Home Page will look, click **Preview** next to Home Page in the Portal Pages list. If you have customized the Self-Service style sheet, the preview shows your custom styles.

If you checked Show Top Solutions List from the Home page, click **Add** in the Solutions related list of the Self-Service Settings page to search for and select solutions to display on the Home page. You can only select solutions that have been marked Visible in Self-Service Portal.

#### See Also

- [Set Up Your Self-Service Portal](https://help.salesforce.com/s/articleView?id=service.customize_selfservice.htm&release=264.0.0&type=5 "Self-Service provides an online support channel for your customers, allowing them to resolve their inquiries without contacting a customer service rep.")
- [Customize Your Self-Service Pages](https://help.salesforce.com/s/articleView?id=service.customize_selfservicepages.htm&release=264.0.0&type=5 "Customize features and settings in the Self-Service Portal.")