---
schema_version: "1"
id: 26ec219e17f5867d8bfb9d58e5d8d0f79a5968d63358def9603f77d54f8832ee
title: Customize the Suggested Solutions Page
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/customize_sugg_sol.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.customize_sugg_sol.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 31f2500276c58ddb900ec2080287e30b4e4c4970d6b676cf22c350f13f510ae3
description: You can enable and customize the Suggested Solutions Page from the Self-Service Portal Pages related list.
products:
  - Service Cloud
release: "264"
---
# Customize the Suggested Solutions Page

You can enable and customize the Suggested Solutions Page from the Self-Service Portal Pages related list.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d21850e54">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d21850e54 ">To modify Self-Service pages:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d21850e54 ">
              <p>Manage Self-Service Portal</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Customize Application</p>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)

Note Starting with Spring ’12, the Self-Service portal isn’t available for new Salesforce orgs. Existing orgs continue to have access to the Self-Service portal.

The Suggested Solutions Page displays up to ten relevant solutions that may help users solve a particular case. When submitting a case or viewing cases in the Self-Service portal, users can view suggested solutions and close their cases themselves.

To customize the Suggested Solutions Page:

1. Click **Edit** on the Suggested Solutions Page line.
2. Select Show Suggested Solutions Page to enable the page in the Self-Service portal.
3. Select a Self-Closed Case Status to show in the Status field for cases closed by Self-Service users. You must select at least one “Closed” value for this field.
4. Choose the maximum number of suggested solutions to display to users at one time. You can show a maximum of ten.
5. Select the Self-Closed Case Reasons that Self-Service users can choose from when they self-close their cases.
6. Check Show Message to display a message on this page.
7. If you enabled the message, enter your message in the text box, using the formatting toolbar to format the size, color, or font. Optionally, check Show HTML to view your page message in HTML code. You can’t save any JavaScript as part of your custom code, and can only use certain HTML elements and attributes.
8. Optionally, insert any merge fields for data that you want to replace dynamically..
9. Click **Save**.
10. To see how your Suggested Solutions Page will look, click **Preview** on the Suggested Solutions Page line. If you have customized the Self-Service style sheet, the preview shows your custom styles.

#### See Also

- [Set Up Your Self-Service Portal](https://help.salesforce.com/s/articleView?id=service.customize_selfservice.htm&release=264.0.0&type=5 "Self-Service provides an online support channel for your customers, allowing them to resolve their inquiries without contacting a customer service rep.")
- [Customize Your Self-Service Pages](https://help.salesforce.com/s/articleView?id=service.customize_selfservicepages.htm&release=264.0.0&type=5 "Customize features and settings in the Self-Service Portal.")