Salesforce Docs Portal

Customize Solution Settings

You can customize Solution settings like Solution browsing and enable translation into multiple languages.

Required Editions

View supported editions.
User Permissions Needed
To change solution settings: Customize Application

To customize solution settings:

  1. From Setup, enter Solution Settings in the Quick Find box, then select Solution Settings.
  2. Click Edit.
  3. Select Enable Solution Browsing to turn on the ability to browse for and find solutions by category.
  4. Select Enable Multilingual Solutions to turn on the ability for users to translate solutions into multiple languages.

    This setting enables solution browsing on the Solutions tab, Customer Portal, and when solving a case.

    You can deselect the Enable Multilingual Solutions checkbox at any time, but deselecting it removes all associations between master and translated solutions and automatically disables the Enable Multilingual Solution Search in Self Service Portal and Enable Multilingual Solution Search for Public Solutions settings. If you select the Enable Multilingual Solutions checkbox again, the associations between master and translated solutions are restored.

  5. Select Enable Multilingual Solution Search in Self-Service Portal to add a language drop-down list to the Self-Service portal that automatically restricts search results to solutions that match the Self-Service portal user’s language. From the language drop-down list, Self-Service portal users can choose whether to search for solutions in a specific language or any language supported by Salesforce.

    Deselecting this checkbox removes the language drop-down list from the Self-Service portal, and search results include solutions in all languages, regardless of the Self-Service portal user's language.

  6. Select Enable Multilingual Solution Search for Public Solutions to add a language drop-down list to public solutions so that public solutions users can choose which language to search for solutions. From the language drop-down list, public solutions users can choose whether to search for solutions in a specific language or any language supported by Salesforce.

    Deselecting this checkbox removes the language drop-down list from public solutions, and search results include solutions in all languages.

  7. Select Enable HTML Solutions to create and display solutions in HTML. When enabled, solutions appear in HTML in Salesforce, public solutions, Self-Service portal, and Salesforce Customer Portal. Using HTML Solutions allows users to easily format solution details by changing fonts and colors, and adding images and hyperlinks.
    Once you select Enable HTML Solutions, you cannot disable it.
  8. Select Solution Summary to display up to 150 characters of the solution details in the solution search results. Deselecting this checkbox removes the solution summary from the results.
  9. Select Inline Category Breadcrumbs to display up to 150 characters of the breadcrumb trail of categories to which the solution belongs in the search results. Deselecting this checkbox removes the breadcrumbs from the results.
  10. Click Save.
  11. To enable solution browsing by customers in public solutions or your Self-Service portal, see Enabling Public Solutions and Enable Self-Service Features and Settings.

    In addition, you can customize the top-level category accessible by public solutions and Self-Service users. You do not need to modify this setting if you want customers to view all categories and all solutions that are visible in the Self-Service portal or visible in public solutions.

Note
Note Starting with Spring ’12, the Self-Service portal isn’t available for new Salesforce orgs. Existing orgs continue to have access to the Self-Service portal.

See Also