---
schema_version: "1"
id: ffb362c563daf8deb0cd6ab70e1cd7856cd163560ccd2bd8ca514433806c6f67
title: Customize Your Self-Service Pages
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/customize_selfservicepages.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.customize_selfservicepages.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 99715d2ebfd6b01c6f67c7fc19e806b49598a54e7660512d2839dd575947ee63
description: Customize features and settings in the Self-Service Portal.
products:
  - Service Cloud
release: "264"
---
# Customize Your Self-Service Pages

Customize features and settings in the Self-Service Portal.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d8049e57">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d8049e57 ">To modify Self-Service pages:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d8049e57 ">
              <p>Manage Self-Service Portal </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Customize Application</p>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)

Note Starting with Spring '12, the Self-Service portal isn't available for new Salesforce orgs. Existing orgs continue to have access to the Self-Service portal.

1. From Setup, enter Self-Service Portal in the Quick Find box, then select **Settings**.
2. Make the necessary enhancements to any Self-Service pages. See the following for more information:
    - [Customize the Self-Service Portal Login Page](https://help.salesforce.com/s/articleView?id=service.customize_the_login_page.htm&release=264.0.0&type=5 "Customize the Self-Service login page to specify what users see when they’re prompted to sign in to your portal.")
    - [Customize the Self-Service Portal Home Page](https://help.salesforce.com/s/articleView?id=service.customize_the_home_page.htm&release=264.0.0&type=5 "Customize the Self-Service home page to include the features you want users to see when they log in to your Self-Service portal.")
    - [Enable the Solutions Page](https://help.salesforce.com/s/articleView?id=service.enable_the_solutions_page.htm&release=264.0.0&type=5 "You can enable the Self-Service Solutions Page from the Self-Service Portal Pages related list.")
    - [Customize the Self-Service Portal Log a Case Page](https://help.salesforce.com/s/articleView?id=service.customize_the_log_a_case_page.htm&release=264.0.0&type=5 "The Log a Case Page on the Self-Service portal lets users submit new cases to your customer support team. Customize the page by creating a page message, adding merge fields, and choosing the case fields you want to include.")
    - [Customize the View Cases Page](https://help.salesforce.com/s/articleView?id=service.customize_the_view_cases_page.htm&release=264.0.0&type=5 "You can enable and customize the View Cases Page from the Self-Service Portal Pages related list.")
    - [Customize the Suggested Solutions Page](https://help.salesforce.com/s/articleView?id=service.customize_sugg_sol.htm&release=264.0.0&type=5 "You can enable and customize the Suggested Solutions Page from the Self-Service Portal Pages related list.")

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)

Note You cannot create multiple versions of the same Self-Service portal page. However, you can customize each Self-Service page.

- **[Prepare to Set Up Your Portal](https://help.salesforce.com/s/articleView?id=service.preparation_for.htm&release=264.0.0&type=5)**  
    Before you set up your portal, build your public solutions, determine which information to show and collect, and designate your portal's location.
- **[Customize the Self-Service Style Sheet](https://help.salesforce.com/s/articleView?id=service.customize_the_style_sheet.htm&release=264.0.0&type=5)**  
    Select a predefined color theme, or download a sample Self-Service color theme so you can customize it.
- **[Customize the Self-Service Portal Login Page](https://help.salesforce.com/s/articleView?id=service.customize_the_login_page.htm&release=264.0.0&type=5)**  
    Customize the Self-Service login page to specify what users see when they’re prompted to sign in to your portal.
- **[Customize the Self-Service Portal Home Page](https://help.salesforce.com/s/articleView?id=service.customize_the_home_page.htm&release=264.0.0&type=5)**  
    Customize the Self-Service home page to include the features you want users to see when they log in to your Self-Service portal.
- **[Enable the Solutions Page](https://help.salesforce.com/s/articleView?id=service.enable_the_solutions_page.htm&release=264.0.0&type=5)**  
    You can enable the Self-Service Solutions Page from the Self-Service Portal Pages related list.
- **[Customize the Self-Service Portal Log a Case Page](https://help.salesforce.com/s/articleView?id=service.customize_the_log_a_case_page.htm&release=264.0.0&type=5)**  
    The Log a Case Page on the Self-Service portal lets users submit new cases to your customer support team. Customize the page by creating a page message, adding merge fields, and choosing the case fields you want to include.
- **[Customize the View Cases Page](https://help.salesforce.com/s/articleView?id=service.customize_the_view_cases_page.htm&release=264.0.0&type=5)**  
    You can enable and customize the View Cases Page from the Self-Service Portal Pages related list.
- **[Customize the Suggested Solutions Page](https://help.salesforce.com/s/articleView?id=service.customize_sugg_sol.htm&release=264.0.0&type=5)**  
    You can enable and customize the Suggested Solutions Page from the Self-Service Portal Pages related list.
- **[Create Your Custom Page Header and Footer Sections](https://help.salesforce.com/s/articleView?id=service.create_your_custom_page_header_and_footer_sections.htm&release=264.0.0&type=5)**  
    Apply your company’s branding to every page in your Self-Service portal by customizing your page headers and footers. Your portal page headers and footers can contain a company logo, your company messaging, or your company’s colors.
- **[Supported HTML Elements and Attributes for Self-Service Portal Customization](https://help.salesforce.com/s/articleView?id=service.css_supported_html.htm&release=264.0.0&type=5)**  
    Use HTML to customize the page message on your Self-Service portal pages.
- **[Self-Service Page Attributes](https://help.salesforce.com/s/articleView?id=service.self-service_page_attributes.htm&release=264.0.0&type=5)**  
    You can modify certain Self-Service attributes with the point-and-click editor.
- **[Generate Login HTML](https://help.salesforce.com/s/articleView?id=service.customize_selfservicegenerate.htm&release=264.0.0&type=5)**  
    After enabling and customizing your Self-Service portal, generate the URL or HTML code where users will log in to your Self-Service portal.

#### See Also

- [Set Up Your Self-Service Portal](https://help.salesforce.com/s/articleView?id=service.customize_selfservice.htm&release=264.0.0&type=5 "Self-Service provides an online support channel for your customers, allowing them to resolve their inquiries without contacting a customer service rep.")
- [Customize the Self-Service Style Sheet](https://help.salesforce.com/s/articleView?id=service.customize_the_style_sheet.htm&release=264.0.0&type=5 "Select a predefined color theme, or download a sample Self-Service color theme so you can customize it.")
- [Self-Service Page Attributes](https://help.salesforce.com/s/articleView?id=service.self-service_page_attributes.htm&release=264.0.0&type=5 "You can modify certain Self-Service attributes with the point-and-click editor.")
- [Create Your Custom Page Header and Footer Sections](https://help.salesforce.com/s/articleView?id=service.create_your_custom_page_header_and_footer_sections.htm&release=264.0.0&type=5 "Apply your company’s branding to every page in your Self-Service portal by customizing your page headers and footers. Your portal page headers and footers can contain a company logo, your company messaging, or your company’s colors.")