---
schema_version: "1"
id: 3fd647d8906843809b98777f30d3640633a977b946a0f65452c8568a6fa9fb46
title: Self-Service Jump Start
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/customize_selfservicejumpstart.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.customize_selfservicejumpstart.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 104fc7fc3e8fbe2526dcff67a2906ccd4453a1874a077d8c087c4b1053085e73
description: Get your Self-Service portal running quickly using the Jump Start button. It automates the setup process by choosing some default settings for you.
products:
  - Service Cloud
release: "264"
---
# Self-Service Jump Start

Get your Self-Service portal running quickly using the **Jump Start** button. It automates the setup process by choosing some default settings for you.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d5628e57">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d5628e57 ">To use Self-Service Jump Start:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d5628e57 ">Manage Self-Service Portal</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)

Note Starting with Spring '12, the Self-Service portal isn't available for new Salesforce orgs. Existing orgs continue to have access to the Self-Service portal.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)

Note You can’t save any JavaScript as part of your custom code, and [can only use certain HTML elements and attributes](https://help.salesforce.com/s/articleView?id=service.css_supported_html.htm&release=264.0.0&type=5 "Use HTML to customize the page message on your Self-Service portal pages.").

1. From Setup, enter Self-Service Portal in the Quick Find box, select **Settings**, then click **Jump Start**.
2. Review the process and click **Continue**.
3. Choose a color theme.
4. Edit the default settings as needed and click **Save**.
5. Test your Self-Service portal by:
    1. Clicking **Generate** to retrieve a test username and password.
    2. Clicking **Access Self-Service Portal** to preview your pages.
    3. Optionally, click **Invite** to notify other users how to log in and preview your pages.
6. Enable your Self-Service portal by copying the link provided in the **Enable Self-Service...** section to an appropriate place on your website.
7. Click **Done** when finished.
8. Enable your customers to use your Self-Service portal. See [Managing Self-Service Users](https://help.salesforce.com/s/articleView?id=service.customize_cssusers.htm&release=264.0.0&type=5 "Manage your Self-Service user information from a single place and make changes to more than one user at a time.").

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_tip.png)

Tip To change your settings, see [Enable Self-Service Features and Settings](https://help.salesforce.com/s/articleView?id=service.customize_selfserviceenable.htm&release=264.0.0&type=5 "Customize Self-Service by enabling features and settings."). The Self-Service Jump Start automatically enables the **Enable Self-Service** button on contact detail pages.

#### See Also

- [Set Up Your Self-Service Portal](https://help.salesforce.com/s/articleView?id=service.customize_selfservice.htm&release=264.0.0&type=5 "Self-Service provides an online support channel for your customers, allowing them to resolve their inquiries without contacting a customer service rep.")