--- schema_version: "1" id: 6bfaacb1d6328bc3cc1851e22ece809d950b2397bc83ddabcb16a98266e8c174 title: Manage Self-Service Users collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/customize_cssusers.md canonical_url: https://help.salesforce.com/s/articleView?id=service.customize_cssusers.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 4b85f4244fc6ba5319346c23a996b0ecacdb730680de5c40d983ca5e89ee6ba3 description: Manage your Self-Service user information from a single place and make changes to more than one user at a time. products: - Service Cloud release: "264" --- # Manage Self-Service Users Manage your Self-Service user information from a single place and make changes to more than one user at a time. ### Required Editions

User Permissions Needed
To manage Self-Service users:	Manage Customer Users
To mass manage Self-Service users:	Manage Self-Service Portal AND Manage Customer Users

User Permissions Needed

To manage Self-Service users:

Manage Customer Users

To mass manage Self-Service users:

Manage Self-Service Portal

AND

Manage Customer Users

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png) Note Starting with Spring '12, the Self-Service portal isn't available for new Salesforce orgs. Existing orgs continue to have access to the Self-Service portal. Before your customers can take advantage of the Self-Service portal, you must enable Self-Service access for each contact. You can enable access for one contact at a time from the Contacts tab or for multiple contacts via the Self-Service setup pages. - To enable Self-Service users individually from the Contacts tab, select a contact and click **Enable Self-Service** on the contact’s detail page. - To enable multiple Self-Service users at once, see [Enabling Multiple Self-Service Users](https://help.salesforce.com/s/articleView?id=service.enabling_multiple_users.htm&release=264.0.0&type=5 "You can perform mass actions for Self-Service user management such as enabling Self-Service access for many contacts at once."). - To change Self-Service user information, see [Editing Self-Service User Information](https://help.salesforce.com/s/articleView?id=service.editing_user_information.htm&release=264.0.0&type=5 "Edit Self-Service user information to keep user information updated."). - To reset Self-Service user passwords, see [Resetting Self-Service User Passwords](https://help.salesforce.com/s/articleView?id=service.resetting_user_passwords.htm&release=264.0.0&type=5 "If a Self-Service user loses his or her password, you can email a new password to them."). - **[Enable Multiple Self-Service Users](https://help.salesforce.com/s/articleView?id=service.enabling_multiple_users.htm&release=264.0.0&type=5)** You can perform mass actions for Self-Service user management such as enabling Self-Service access for many contacts at once. - **[Edit Self-Service User Information](https://help.salesforce.com/s/articleView?id=service.editing_user_information.htm&release=264.0.0&type=5)** Edit Self-Service user information to keep user information updated. - **[Resetting Self-Service User Passwords](https://help.salesforce.com/s/articleView?id=service.resetting_user_passwords.htm&release=264.0.0&type=5)** If a Self-Service user loses his or her password, you can email a new password to them. #### See Also - [Set Up Your Self-Service Portal](https://help.salesforce.com/s/articleView?id=service.customize_selfservice.htm&release=264.0.0&type=5 "Self-Service provides an online support channel for your customers, allowing them to resolve their inquiries without contacting a customer service rep.")