---
schema_version: "1"
id: ebc8037f319c16ea737c375ce72435b4b368f1afb634032288e167011e7b92e6
title: Learn and Set Up Open CTI
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cti_legacy_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cti_legacy_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1f5de57208596592af311b58e7a71dac00d68e4f30e9b1297b925f56809af892
description: While Open CTI is in maintenance mode and is scheduled for retirement, reference our legacy feature documentation.
products:
  - Service Cloud
release: "264"
---
# Learn and Set Up Open CTI

While Open CTI is in maintenance mode and is scheduled for retirement, reference our legacy feature documentation.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important Open CTI is in maintenance mode and is scheduled for retirement on February 28, 2028. No new features or enhancements are being added to Open CTI. Effective immediately, Open CTI is deprecated and unavailable for newly created Agentforce Service orgs.

To ensure long-term compatibility and access to the latest innovations, we recommend migrating to Salesforce Voice. Salesforce Voice offers many of the Open CTI features that you love and more. Unlike Open CTI, Salesforce Voice is natively integrated with Omni-Channel and Command Center for Service, providing a seamless experience for contact center reps and supervisors across all digital channels. For more information, see this [Knowledge Article](https://help.salesforce.com/s/articleView?id=005306437&type=1&language=en_US) and [migration learning map](https://help.salesforce.com/s/articleView?id=service.cti_migrate_map.htm&language=en_US).

- **[Learn About Open CTI](https://help.salesforce.com/s/articleView?id=service.cti_about.htm&release=264.0.0&type=5)**  
    Review how Open CTI connects to your telephony system, and how call center users manage their work with Salesforce.
- **[Set Up a Call Center](https://help.salesforce.com/s/articleView?id=service.cti_admin_overview.htm&release=264.0.0&type=5)**  
    Before Salesforce users can access and use a call center, an administrator must complete various tasks.
- **[Create a Call Center](https://help.salesforce.com/s/articleView?id=service.cti_admin_createcc.htm&release=264.0.0&type=5)**  
    There are two ways to create a call center record in Salesforce—importing or cloning.
- **[Manage Call Centers](https://help.salesforce.com/s/articleView?id=service.cti_admin_managecc.htm&release=264.0.0&type=5)**  
    After you set up a call center, you can update the call center settings as your business needs change.
- **[Manage Call Center Users](https://help.salesforce.com/s/articleView?id=service.cti_admin_manageagents.htm&release=264.0.0&type=5)**  
    To let users make calls, add them to your call center.
- **[Call Customers on the Phone](https://help.salesforce.com/s/articleView?id=service.cti_overview_agents.htm&release=264.0.0&type=5)**  
    Phone calls are one of the easiest ways to reach your customers.