To create more than one call center for a particular CTI adapter, you can clone an existing one. For example, if you already have a call center record for a Cisco IPCC Enterprise™ call center based in one location, you can clone that record for a Cisco IPCC Enterprise call center based in another location.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To view and clone a call center: | Manage Call Centers |
To ensure long-term compatibility and access to the latest innovations, we recommend migrating to Salesforce Voice. Salesforce Voice offers many of the Open CTI features that you love and more. Unlike Open CTI, Salesforce Voice is natively integrated with Omni-Channel and Command Center for Service, providing a seamless experience for contact center reps and supervisors across all digital channels. For more information, see this Knowledge Article and migration learning map.
To clone a call center:
- From Setup, enter Call Centers in the Quick Find box, then select Call Centers.
- Click the name of the call center that you want to clone.
- Click Clone. This action opens a new call center for editing with the same fields and values as the original call center. Only the Internal Name field is left intentionally blank to allow you to provide a new name. The Internal Name field is limited to 40 alphanumeric characters and must start with an alphabetic character. Internal Name must be unique for every call center defined in your organization.
- Make any additional changes to the new call center as necessary.
- Click Save to save the new call center, or click Cancel to return to the All Call Centers page without saving the cloned call center.
