---
schema_version: "1"
id: 3d2ef22bb0ec687e5d5a697f9ef06746f160f034d0f52ace89fbadfe573a4d23
title: Call Center Fields
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cti_admin_ccfields.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cti_admin_ccfields.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 63a6c041b072260f18f4fd141b220988c782a209512731c64606b558adbd3ffe
description: All call centers include these required fields, though additional fields can be available depending on the content of the call center definition file that was used to create the call center.
products:
  - Service Cloud
release: "264"
---
# Call Center Fields

All call centers include these required fields, though additional fields can be available depending on the content of the call center definition file that was used to create the call center.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important Open CTI is in maintenance mode and is scheduled for retirement on February 28, 2028. No new features or enhancements are being added to Open CTI. Effective immediately, Open CTI is deprecated and unavailable for newly created Agentforce Service orgs.

To ensure long-term compatibility and access to the latest innovations, we recommend migrating to Salesforce Voice. Salesforce Voice offers many of the Open CTI features that you love and more. Unlike Open CTI, Salesforce Voice is natively integrated with Omni-Channel and Command Center for Service, providing a seamless experience for contact center reps and supervisors across all digital channels. For more information, see this [Knowledge Article](https://help.salesforce.com/s/articleView?id=005306437&type=1&language=en_US) and [migration learning map](https://help.salesforce.com/s/articleView?id=service.cti_migrate_map.htm&language=en_US).

 
| Field | Description |
| --- | --- |
| Internal Name | Represents the unique identifier for the call center in the database.Internal Namemust be composed of no more than 40 alphanumeric characters with no white space or other punctuation. It must start with an alphabetic character and must be unique from theInternal Nameof all other call centers defined in your organization. When a value for Internal Name has been saved for a call center, it can’t be changed. |
| Display Name | Represents the name of the call center as displayed in Salesforce. It must have a `sortOrder` value of `1`. Display Name has a maximum length of 1,000 UTF-8 characters. |
| Description | Represents a description of the call center. Description has a maximum length of 1,000 UTF-8 characters. |

#### See Also

- [Display and Edit a Call Center](https://help.salesforce.com/s/articleView?id=service.cti_admin_editcc.htm&release=264.0.0&type=5 "A call center in Salesforce CRM Call Center corresponds to a single computer-telephony integration (CTI) system already in place at your organization. Salesforce users must be assigned to a call center record before they can use any Salesforce CRM Call Center features.")
- [Create a Call Center](https://help.salesforce.com/s/articleView?id=service.cti_admin_createcc.htm&release=264.0.0&type=5 "There are two ways to create a call center record in Salesforce—importing or cloning.")
- [Manage Call Center Users](https://help.salesforce.com/s/articleView?id=service.cti_admin_manageagents.htm&release=264.0.0&type=5 "To let users make calls, add them to your call center.")