---
schema_version: "1"
id: b2e969be61520bf9354e1778ce6b657e772622f572b719738ed04f934b09b170
title: Add a Number to a Call Center Directory
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cti_admin_ccdirectorynumbers.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cti_admin_ccdirectorynumbers.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 310e71b7714aeae38e506b1e41e5bae8d44ee7be2a437d0d78e28bf5e25513ea
description: Customize call center directories by adding additional directory numbers, either to a single call center or to all defined call centers in your organization.
products:
  - Service Cloud
release: "264"
---
# Add a Number to a Call Center Directory

Customize call center directories by adding additional directory numbers, either to a single call center or to all defined call centers in your organization.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d26760e58">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d26760e58 ">To view, add, edit, or delete an additional directory number:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d26760e58 ">Manage Call Centers </td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important Open CTI is in maintenance mode and is scheduled for retirement on February 28, 2028. No new features or enhancements are being added to Open CTI. Effective immediately, Open CTI is deprecated and unavailable for newly created Agentforce Service orgs.

To ensure long-term compatibility and access to the latest innovations, we recommend migrating to Salesforce Voice. Salesforce Voice offers many of the Open CTI features that you love and more. Unlike Open CTI, Salesforce Voice is natively integrated with Omni-Channel and Command Center for Service, providing a seamless experience for contact center reps and supervisors across all digital channels. For more information, see this [Knowledge Article](https://help.salesforce.com/s/articleView?id=005306437&type=1&language=en_US) and [migration learning map](https://help.salesforce.com/s/articleView?id=service.cti_migrate_map.htm&language=en_US).

1. From Setup, enter Directory Numbers in the Quick Find box, then select **Directory Numbers**. From this page, you can:
    - Click **Edit** to edit an existing additional directory number.
    - Click **Del** to delete an existing additional directory number.
    - Click the name of an existing additional directory number to view its details in the Additional Directory Number Detail page. From this page you can click **Edit** to edit the number, click **Delete** to delete it, or click **Clone** to quickly create a new additional directory number with the same information as the existing number.
2. Click **New** to define a new additional directory number.
3. In the Name field, enter a label that identifies the additional directory number.
4. In the Phone field, enter the phone number, including any international country codes. Dialing prefixes, such as 9 or 1, do not need to be included.
5. In the Call Center field, select the call center directory to which you want to add the new directory number. To add the number to every call center directory in your organization, choose -- Global --.
6. In the Description field, optionally enter text that provides further information about the additional directory number.
7. Click **Save** to save the number and return to the All Additional Directory Numbers page. Alternatively, click **Save & New** to save the number and create another.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_tip.png)

Tip If you have a large number of directory numbers to define, use the Data Loader to create them in one step.

#### See Also

- [_Developer Guide_: Open CTI Developer Guide](https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_intro.htm)
- [Set Up a Call Center](https://help.salesforce.com/s/articleView?id=service.cti_admin_overview.htm&release=264.0.0&type=5 "Before Salesforce users can access and use a call center, an administrator must complete various tasks.")
- [Customizing a Call Center Directory](https://help.salesforce.com/s/articleView?id=service.cti_admin_ccdirectory.htm&release=264.0.0&type=5 "Every call center in Salesforce CRM Call Center includes a call center directory that allows users to search for phone numbers throughout your organization.")