---
schema_version: "1"
id: d9fa6d180c231258ac159140eebfcea74605f545de464dbe0c2ab70f724e135a
title: Create Solutions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/creating_solutions.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.creating_solutions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ba04be99579f89f942b8be6647d11261fcc6ca50f3bcb6c1f4cb3a281dcd4487
description: You can create a solution from the sidebar or Solutions tab and while closing a case.
products:
  - Service Cloud
release: "264"
---
# Create Solutions

You can create a solution from the sidebar or Solutions tab and while closing a case.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d43650e55">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d43650e55 ">To create solutions:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d43650e55 ">Create on solutions</td>

          </tr>
        </tbody>
      </table>

1. Select **Solution** from the Create New drop-down list in the sidebar, or click **New** next to **Recent Solutions** on the solutions home page.
    
    If multilingual solutions is enabled for your org, you can create a translated solution by clicking **New** on the Translated Solutions related list of the master solution. Translated solutions inherit the record type of the master solution from which they are translated. You cannot change the record type of translated solutions.
2. If multilingual solutions is enabled for your org, select the language for the solution from the Language picklist.
    
    The languages available are the languages supported by Salesforce. The Language picklist excludes languages already used in the master solution or in other translated solutions associated with the master solution.
3. Enter the solution title, details, and any other information.
    
    In solution searches, if any search terms match words in a solution title, the solution is boosted in the search results. Thus, it's a good idea to write a solution title with relevant words that users are likely to use in searches.
    
    If HTML Solutions is enabled for your org, you can enter solution details in an HTML editor. The HTML editor allows you to use a toolbar to insert images and format the text and paragraphs in your solution.
4. Click **Save**.
    
    Images in HTML solution details don’t show up in list views and reports.

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_example.png)

Example

To create a solution while closing a page:

- Choose **Close Case** on a case detail page, or click **Save & Close** while editing a case.
- Enter the title and details under **Solution Information**, and check Submit to knowledge base to submit the solution for review by your solution managers.
- Click **Save**.

- **[Tips on Writing Solutions](https://help.salesforce.com/s/articleView?id=service.tips_on_writing_solutions.htm&release=264.0.0&type=5)**  
    To assist users in solving their cases, it is important to write good solutions.

#### See Also

- [Solution Fields](https://help.salesforce.com/s/articleView?id=service.sol_fields.htm&release=264.0.0&type=5 "An alphabetical list of solution fields.")
- [Reviewing Solutions](https://help.salesforce.com/s/articleView?id=service.reviewing_solutions.htm&release=264.0.0&type=5 "Solution managers, administrators, and users with the “Edit” permission on solutions can review existing solutions.")
- [Categorize Solutions](https://help.salesforce.com/s/articleView?id=service.sol_category.htm&release=264.0.0&type=5 "Use solution categories to group similar solutions together. Each solution can belong to more than one category.")