---
schema_version: "1"
id: ff153cbd640a63614204fa613cd675d5b65e4a8a8b60cf4eed9a9d92e8e1575c
title: Enable Supervisors to Update a Rep’s Queue and Skill Assignments with Agentforce
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/copilot_action_set_up_for_service_cloud.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.copilot_action_set_up_for_service_cloud.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e4436bbc80613e7e20ea547184f40a38235113d87d6e51fe349428ecbaf32e80
description: Enable supervisors to use the Update Omni-Channel User Configuration agent action to update a rep’s queue and skill assignments.
products:
  - Service Cloud
release: "264"
---
# Enable Supervisors to Update a Rep’s Queue and Skill Assignments with Agentforce

Enable supervisors to use the Update Omni-Channel User Configuration agent action to update a rep’s queue and skill assignments.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> editions with the Einstein for Sales, Einstein for Service, or Agentforce Platform add-on.</td></tr></tbody></table>

1. Verify that skills-based routing is enabled.
2. Verify that Enhanced Omni-Channel is turned on in the Omni-Channel settings.
3. Set up the Agentforce agent.
4. Add these actions to the topic.
    
     
    | Action | Description |
    | --- | --- |
    | Update Omni-Channel User Configuration | Performs the update, like adding a skill to the rep. |
    | Identify Object by Name | Finds the object, like queue or skill, to add to or remove from the rep. |
    | Identify Record by Name | Finds the rep by name. |
5. Add the topic to the agent that will be used to change a rep’s queue and skill assignments.

#### See Also

- [Enable and Configure Omni-Channel](https://help.salesforce.com/s/articleView?id=service.omnichannel_enable.htm&type=5&language=en_US)
- [Enable Skills-Based Routing Rules from the Routing Configuration](https://help.salesforce.com/s/articleView?id=service.omnichannel_attribute_based_routing_config.htm&type=5&language=en_US)
- [Set Up Agents](https://help.salesforce.com/s/articleView?id=ai.copilot_setup.htm&type=5&language=en_US)
- [Agent Action: Update Omni-Channel User Configuration](https://help.salesforce.com/s/articleView?id=ai.copilot_actions_update_user_config.htm&type=5&language=en_US)