---
schema_version: "1"
id: 40fff18b60c8aa1cc78c4db0a55018a9029c136d8aa819b045dc3cfe57b526a1
title: Access Conversation Transcripts via a Companion Org
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/conversation_transcript_share_1.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.conversation_transcript_share_1.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4bd120c28cf4bdb40ff7a75985d2f4958b9ded4d6eb895d2619311ae8e7e76a6
description: You can use Data 360 to access conversation transcripts from enhanced messaging channels, voice calls, and unified messaging. Create reports to learn from transcripts, zoom into your data with the Data Cloud API, and analyze your data using SOQL queries. Use this task to access conversation transcripts via a companion org that is connected to a home org with Data Cloud. You can also associate created Data Streams with any data space, not just the default one.
products:
  - Service Cloud
release: "264"
---
# Access Conversation Transcripts via a Companion Org

You can use Data 360 to access conversation transcripts from enhanced messaging channels, voice calls, and unified messaging. Create reports to learn from transcripts, zoom into your data with the Data Cloud API, and analyze your data using SOQL queries. Use this task to access conversation transcripts via a companion org that is connected to a home org with Data Cloud. You can also associate created Data Streams with any data space, not just the default one.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> editions with Enhanced Messaging, Voice, or Unified Messaging</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Conversation Storage Services features are not supported in Government Cloud.

Before proceeding, make sure these conditions are satisfied.

- Your companion org is already connected with a home org that has Data 360 provisioned to use this feature. For more information on how to provision Data 360 in the home org, see [Turn On Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_setup_provision.htm&language=en_US).
- If your org isn't a companion org, make sure you establish a [Data Cloud One companion connection](https://help.salesforce.com/s/articleView?id=data.c360_a_companion_connections.htm&language=en_US) to a home org that has Data 360 provisioned.
- Make sure that the companion connection is in the [ACTIVE](https://help.salesforce.com/s/articleView?id=data.c360_a_companion_connection_statuses.htm&language=en_US) status.

To access conversation transcripts via a companion org:

1. From Setup, in the Quick Find box, enter Conversation Transcripts on Data Cloud, and then click **Conversation Transcripts on Data Cloud**.
2. From the dropdown, select the appropriate data space to which you want to associate Data Streams in Data 360 for sharing conversation transcripts. For more information on data spaces, see [Data Spaces](https://help.salesforce.com/s/articleView?id=data.c360_a_data_spaces.htm&language=en_US).
3. Click the toggle button to enable the sharing of conversation transcriptions with Data Cloud.
    
    A dialog box appears asking for confirmation.
4. Click **Enable**.

To view conversation transcripts in Data 360, use one of these methods:

- [Data Explorer](https://help.salesforce.com/s/articleView?id=data.c360_a_data_explorer.htm&language=en_US)
- [Query Editor](https://help.salesforce.com/s/articleView?id=data.c360_a_query_editor.htm&language=en_US)
- [Analyze Conversation Transcripts Using Data Cloud Public APIs](https://help.salesforce.com/s/articleView?id=service.conversation_transcript_api.htm&language=en_US)
- [Analyze Conversation Transcripts Using Data 360 Reports](https://help.salesforce.com/s/articleView?id=service.conversation_transcript_reports.htm&language=en_US)