---
schema_version: "1"
id: 47ee57a7bdcabcae62988532dbbd58fb093cced1c15a732cc8cec993ccb4bb9a
title: Analyze Conversation Transcripts Using Data 360 Reports
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/conversation_transcript_reports.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.conversation_transcript_reports.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 71df2e7104a18a30c925972b28345c144ba7ab3875d7f89b81456028e2d13cd6
description: To analyze conversation transcripts, leverage Data 360 reporting.
products:
  - Service Cloud
release: "264"
---
# Analyze Conversation Transcripts Using Data 360 Reports

To analyze conversation transcripts, leverage Data 360 reporting.

1. Verify that you completed the prerequisites listed in [Analyze Conversation Transcripts in Data 360](https://help.salesforce.com/s/articleView?id=service.conversation_transcript_analyze.htm&type=5&language=en_US), and that you [created data streams](https://help.salesforce.com/s/articleView?id=service.conversation_transcript_data_streams.htm&type=5&language=en_US) for your conversation data.
2. From the App Launcher, find and select **Data Cloud**.
3. Click the **Reports**‌ tab. If you don’t see the Reports tab, from the App Launcher, find and select Reports to create a Reports tab in Data Cloud. You need Data 360 reporting permissions to view the Reports tab.
4. Click **New Report**.
5. Under Category, click **Data Cloud** and then select **ConversationEntry** as the report type.
    
    ![create\_report](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/data/create_report.png)
6. Click **Start Report**.
7. Click **Add column** to add columns that you want in the report.
    
    ![report\_columns](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/data/report_columns.png)
8. Click **Run**. The results are displayed in a tabular format. You can save the report with the desired name and also [export it](https://help.salesforce.com/s/articleView?id=analytics.reports_export.htm&type=5&language=en_US) in .xls, .csv, .xlsx formats with multiple character encoding formats.