---
schema_version: "1"
id: ffb92332da48b61184a55b8628119a1aa0de4c0efa820f0f7108953eebbffecd
title: Enable Data Governance Permissions for Conversation Transcript Objects
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/conversation_transcript_dc_obj_access.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.conversation_transcript_dc_obj_access.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8c8959c06808578a8cd7f14307570541e87c0c192bb7cd5ace795333fcec43d3
description: To customize access to Data 360 objects used in conversation transcripts, grant object access according to your chosen Data Governance policy.
products:
  - Service Cloud
release: "264"
---
# Enable Data Governance Permissions for Conversation Transcript Objects

To customize access to Data 360 objects used in conversation transcripts, grant object access according to your chosen Data Governance policy.

You can select from either attribute-based access control (ABAC) or role-based access control (RBAC). This allows you to have more control over your users' access to data. Follow instructions in [Grant Access to Data 360 Objects](http://sfdc.co/dc-objects) to assign these objects to an available policy.

## Associated Data 360 Objects

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d195117e60">Object TYpe</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d195117e63">Name</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d195117e66">Additional Information</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Object TYpe" class="slds-cell-wrap" rowspan="7" style="vertical-align:top;" headers="d195117e60 ">Data Lake Objects (DLOs)</td>

            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e63 ">Conversation</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e66 ">Represents a long-running conversation that can span multiple sessions. Used for
              viewing a participant's (such as a contact) entire conversation history.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e63 ">Conversation Entry</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e66 ">Represents a single message or utterance from a conversation participant within a
              conversation.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e63 ">Conversation Participant </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e66 ">Represents a single participant actively engaged in a conversation at a specific point
              in time. This tracks who is involved and when they joined, enabling analysis of conversation
              patterns and performance. </td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e63 ">Messaging Session </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e66 ">Represents a single conversation between a customer and an agent on a messaging
              channel such as WhatsApp or Facebook Messenger. It tracks the context and progress
              of the interaction, enabling seamless customer support. </td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e63 ">Participant</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e66 ">Represents a customer participating in a live chat with a support agent, or a contact
              center agent assisting a customer in a messaging session.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e63 ">Related Record</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e66 ">Represents a record related to a conversation. </td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e63 ">Voice Call</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e66 ">Represents a single phone or VoIP call within Salesforce call center solutions. The
              call record supports customer service interactions and sales outreach, tracking call details
              and related activities.</td>

          </tr>
          <tr class="">
            <td data-label="Object TYpe" class="slds-cell-wrap" rowspan="7" style="vertical-align:top;" headers="d195117e60 ">Data Model Objects (DMOs)</td>

            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e63 ">Conversation </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e66 ">Represents bi-directional communication between two or more participants. It may be
              uni-channel or omni-channel, involving voice calls, messaging, or other forms of
              communication. </td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e63 ">Conversation Entry </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e66 ">Represents a single communication, or portion of a communication with a person, within
              a broader set of communications. This also stores events such as the end of a call or the
              dropping of a participant. </td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e63 ">Engagement Channel Participant </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e66 ">Represents the individuals involved in a customer engagement across various channels,
              such as customers and service reps. </td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e63 ">Engagement Participant App Role </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e66 ">Represents information about participants in customer engagements, such as a customer
              interacting with a service rep. </td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e63 ">Engagement Topic </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e66 ">Represents the topics discussed by a customer and other attendees during an
              engagement. An engagement can have multiple topics, such as campaigns, promotions,
              opportunities, and tasks.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e63 ">Messaging Session </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e66 ">Represents online communication that is primarily text-based, but may include
              graphics. Not used to represent voice calls. </td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e63 ">Voice Call</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d195117e66 ">Represents a specific type of voice communication, such as an inbound or outbound
              phone call. Used in unifying customer data, creating segments, and activating audiences for
              marketing and service purposes.</td>

          </tr>
        </tbody>
      </table>

If you more than one data space, you must grant access to objects in each data space. Object names in non-default data spaces follow the convention of <DataSpace Prefix>\_<Object Name>.