--- schema_version: "1" id: 8a547276d73dba9cf9cf4b65f9cbb01999f92743d5830e61e1446303a293e09c title: Create Data Streams for Conversation Transcripts collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/conversation_transcript_data_streams.md canonical_url: https://help.salesforce.com/s/articleView?id=service.conversation_transcript_data_streams.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 38bb6cc9572c37d4637d63a92bb93020dceaefe9ea491acf284e3f2829db2244 description: To analyze conversation transcripts, it’s important that you have conversation-related data in Data 360. To import this data, you can create data streams using Conversation, Conversation Participant, Participant, Messaging Session, Voice Call, Conversation Entry, and Related Records objects. Methods below describe how you can access these objects to get conversation-related data and create data streams. products: - Service Cloud release: "264" --- # Create Data Streams for Conversation Transcripts To analyze conversation transcripts, it’s important that you have conversation-related data in Data 360. To import this data, you can create data streams using Conversation, Conversation Participant, Participant, Messaging Session, Voice Call, Conversation Entry, and Related Records objects. Methods below describe how you can access these objects to get conversation-related data and create data streams. ## Method 1: Create Data Streams Using Data Kit If you aren't using enhanced channels, use this task to get your data. The conversation-related data is present in Conversation, ConversationParticipant, Participant, MessagingSession, and VoiceCall objects. To create data streams, use these objects. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png) Note You are required to have the necessary permissions to use this feature. If you are facing issues, see: - [Insufficient Privileges. Voice Call Object Unavailable.](https://help.salesforce.com/s/articleView?language=en_US&id=004269004&type=1) - [Known issue and its workaround](https://help.salesforce.com/s/issue?id=a028c000010EhRD). - [Sales and Service Bundle Data Mappings](https://help.salesforce.com/s/articleView?id=data.c360_a_sales_service_bundle_data_mappings.htm&type=5&language=en_US). 1. In Data Cloud, go to the **Data Streams** tab. 2. Click **New** and then select Salesforce CRM. 3. Click **Next**. 4. Click **Digital Engagement Bundle** and then click **Next**. ![digital\_engagement](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/data/digital_engagement.png) 5. Select the fields of digital engagement objects as required. The fields you require are from [Conversation](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_conversation.htm), [Conversation Participant](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_conversationparticipant.htm), [Participant](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_participant.htm), [Messaging Session](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_messagingsession.htm), or [Voice Call](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_voicecall.htm). 6. Click **Next**. 7. Hover over the data stream name and click the pencil icon to change the name. By default, the selected digital engagement objects are suffixed with \_home to name the data stream. ![data\_stream\_name](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/data/data_stream_name.png) 8. Click **Deploy**. The data streams for selected objects are deployed and are visible under the Data Streams tab. For each data stream, you can review the data mapping to verify their correctness. ## Method 2: Create Data Streams for Conversation Entry and Related Record If you are already using enhanced channels, the actual messages exchanged in a conversation are stored in the Conversation Entry object. To create data streams, use Conversation Entry and Related Record objects to get conversation-related data. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png) Note If you are using a companion org connected to a home org with Data 360, see [Access Conversation Transcripts via a Companion Org](https://help.salesforce.com/s/articleView?id=service.conversation_transcript_share_1.htm&type=5&language=en_US). 1. From Setup, in the Quick Find box, enter Conversation Transcripts and select **Conversation Transcripts** on Data Cloud. 2. From the dropdown, select the appropriate data space to which you want to associate Data Streams in Data 360 for sharing conversation transcripts. For more information on data spaces, see [Data Spaces](https://help.salesforce.com/s/articleView?id=data.c360_a_data_spaces.htm&language=en_US). If you don't select any value from the dropdown, the default data space gets selected automatically. 3. Click **Enable**. A message indicates that conversation transcript access is enabled, and the required data streams have been created successfully in Data 360. ## Verify and View Data 1. From the App Launcher, find and select **Data Cloud**. 2. Click the **Data Streams** tab to view the data streams created. 3. Verify that two data streams with name CONVERSATION\_ENTRY\_ and RELATED\_RECORDS\_ appear. Your transcript is available as part of the entry\_payload field/column in CONVERSATION\_ENTRY\_ Data Lake Object (DLO), or as the payload field/column in the Conversation Data Model Object (DMO) that contains a stringified JSON. Inside this JSON, the `Object["abstractMessage"]["staticContent"]["text"]` key, contains your transcript. In the below example, **I AM THE TRANSCRIPT** represents your transcript. `{"entryType":"Message","id":"b2a140c2-a50f-426b-92ae-aafd3faf2d68","abstractMessage":{"messageType":"StaticContentMessage","inReplyToMessageId":null,"id":"b2a140c2-a50f-426b-92ae-aafd3faf2d68","references":null,"staticContent":{"formatType":"Text","text":"I AM THE TRANSCRIPT"}},"messageReason":null}` To view conversation transcripts in Data 360, you can use either of these methods: - [Data Explorer](https://help.salesforce.com/s/articleView?id=data.c360_a_data_explorer.htm&type=5&language=en_US) - [Query Editor](https://help.salesforce.com/s/articleView?id=release-notes.rn_cdp_2024_spring_query_editor.htm&language=en_US) - [Analyze Conversation Transcripts Using Data 360 Public APIs](https://help.salesforce.com/s/articleView?id=service.conversation_transcript_api.htm&language=en_US) - [Analyze Conversation Transcripts Using Data 360 Reports](https://help.salesforce.com/s/articleView?id=service.conversation_transcript_reports.htm&language=en_US)