---
schema_version: "1"
id: 31bb395c7e6c63f172c55a80ae9c493980582cf6b01c7f0238c3378bf724e162
title: Build an Einstein Conversation Mining Report
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/conversation_mining_report.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.conversation_mining_report.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 937cdf239e4e5e7085c6baa321849ad788299577756983d2b8e8a674fd2def6c
description: Create Conversation Mining reports based on specific dates or fields on your channel record.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Build an Einstein Conversation Mining Report

Create Conversation Mining reports based on specific dates or fields on your channel record.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d39806e55">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d39806e55 ">To build and manage Einstein Conversation Mining reports:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d39806e55 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots</p>
            </td>

          </tr>
        </tbody>
      </table>

Einstein Conversation Mining requires at least 2,500 records with an identifiable contact reason after the filters are applied to create a report. Einstein Conversation Mining excludes conversations without an identifiable contact reason, such as partial conversations with no business use case.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note Email-to-Case using the EmailMessage object requires at least 5,000 records.

1. To build a new Einstein Conversation Mining Report, click **New Report**.
2. Select a channel, give the report a name, and then click **Next**. We support and use data from these channels. To activate the channel options, verify that Chat, Email-to-Case, Enhanced Conversations, or Web-to-Case are enabled and that you have the channel licenses.
    
    - Chat
    - Email-to-Case
    - Enhanced Conversations (supports Apple Messages for Business, Custom Messaging Channel, Facebook Messenger, Line, Enhanced Chat, Plain Text, Voice (Contact Centers), and WhatsApp)
    - Web-to-Case
3. Define a date range for the report, and then click **Next**.
    
    Einstein Conversation Mining reports only consider data from the last two years.
4. Select **Include All Conversations** or **Segment Conversations**. For best results, filter out cases used for reasons other than customer support, such as internal support or issue tracking.
    
    Unsupported fields are automatically filtered out of the segmentation tool. We also don’t support segmentation for Enhanced Conversations reports.
5. Click **Build Report**.
    
    Your report builds in the background and is ready when the status changes to completed. The report build time depends on the size of your dataset, but most take around 24 hours.

#### See Also

- [Chat with Customers on Your Website](https://help.salesforce.com/s/articleView?id=service.live_agent_intro.htm&type=5&language=en_US)
- [Send and Receive Emails with Email-to-Case](https://help.salesforce.com/s/articleView?id=service.customizesupport_email.htm&type=5&language=en_US)
- [Add Flexibility and Power with Enhanced Chat](https://help.salesforce.com/s/articleView?id=service.miaw_intro_landing.htm&type=5&language=en_US)
- [Provide Web Forms with Web-to-Case](https://help.salesforce.com/s/articleView?id=service.customize_casecapture.htm&type=5&language=en_US)