---
schema_version: "1"
id: 55d97a753583b891a9b68d31d30e81ccbd258b6be83ad0f6163363d9d236589a
title: Where Your Conversation Data Resides
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/conv_transcript_where_conv_data_resides.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.conv_transcript_where_conv_data_resides.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 83aa56c2deb371387d48ed3f856db84dc1958ee71013bec8c8ede8350a060f6e
description: Your conversation data resides in Salesforce Core Storage or in Amazon Web Service Database (AWS), depending on the channels you're using.
products:
  - Service Cloud
release: "264"
---
# Where Your Conversation Data Resides

Your conversation data resides in Salesforce Core Storage or in Amazon Web Service Database (AWS), depending on the channels you're using.

 
| Channels | Storage Location |
| --- | --- |
| Live Agent (Legacy Chat) | Salesforce Core Storage |
| Standard Messaging Channels (WhatsApp, SMS, Facebook Messenger) | Salesforce Core Storage |
| Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) | AWS (Amazon Web Services Database) |
| Enhanced Messaging Channels (WhatsApp, Facebook Messenger, SMS, Apple Business Messaging, LINE) | AWS (Amazon Web Services Database) |
| Enhanced Chat | AWS (Amazon Web Services Database) |
| Enhanced Bots and Bring Your Own Bot (BYOB) | AWS (Amazon Web Services Database) |
| Bring Your Own Channel (BYOC) | AWS (Amazon Web Services Database) |
| Agentforce | AWS (Amazon Web Services Database) |

- **[Conversation Data in Salesforce Core Storage](https://help.salesforce.com/s/articleView?id=service.conversation_transcript_core_storage.htm&release=264.0.0&type=5)**  
    Salesforce core storage is your main database, and it's built for speed. It gives you instant access to information, which is perfect for running your day-to-day reports.
- **[Conversation Data in Amazon Web Services Database](https://help.salesforce.com/s/articleView?id=service.conversation_transcripts_aws_database.htm&release=264.0.0&type=5)**  
    Amazon Web Services Database (AWS Database) is a separate, high-capacity database designed for modern, high-volume communication channels. It prevents performance slowdowns in your main Salesforce environment. If you're a new customer, you are set up to use this system by default. You can also use Lightning web components to monitor service rep and customer messages in real time.
- **[Working with Conversation Data](https://help.salesforce.com/s/articleView?id=service.working_with_conversation_data.htm&release=264.0.0&type=5)**  
    Let’s review the actions that you can take in each type of channel.
- **[Comparison of Access Methods](https://help.salesforce.com/s/articleView?id=service.comparison_of_access_methods.htm&release=264.0.0&type=5)**  
    Let's identify the best access method for your task.