---
schema_version: "1"
id: 8a986e5c51279fff0db3d318a70e8f7231c754ccfd2ed20797c287cc3c320088
title: Add Contact Requests to Experience Cloud Sites
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/contact_request_setup_community.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.contact_request_setup_community.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8263e4e1e781c289dd09ee2bd959cfcf88df3f434b6478eaebf8c01a66f298e7
description: In Experience Builder, add a contact request flow to your Experience Cloud site so site members can request that customer support contact them.
products:
  - Service Cloud
release: "264"
---
# Add Contact Requests to Experience Cloud Sites

In Experience Builder, add a contact request flow to your Experience Cloud site so site members can request that customer support contact them.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d30865e61">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d30865e61 ">To add the contact request flow to your Experience Cloud site:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d30865e61 ">View Setup and Configuration AND Create and Set Up Experiences</td>

          </tr>
        </tbody>
      </table>

Before you can add the flow to your site, [create a contact request flow](https://help.salesforce.com/s/articleView?id=service.contact_request.htm&release=264.0.0&type=5 "Respect your customers' time by giving them a web form where they can ask support to contact them. Then, route contact requests to service reps in the Service Console.").

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_important.png)

Important Contact Request works in public Experience Cloud sites and sites that require authentication. Make sure that your site users have the Run Flows permission, including your Guest User profile that’s used in public sites. Without this permission, members won’t see the button or the form to submit contact requests.

1. Open Experience Builder in one of the following ways.
    
    - In Setup, enter Digital Experiences in the Quick Find box and select **All Sites**. Then, click **Builder** next to the name of a site.
    - In Experience Workspaces, from the global header menu, select **Experience Workspaces** | **Builder**.
    - In an Experience Cloud site, click **Experience Builder** in the profile menu.
2. Add one of the following components.
    
    - Contact Request Button & Flow—Users can click a button and detail their issue in a popup form.
    - Flow—Your flow is embedded in the page, and users see the flow’s first screen when the page loads.
    
    These components are supported in the following templates: Customer Account Portal, Customer Service, Partner Central, and Build Your Own. The Flow component is also supported in the Help Center template.
3. In the component’s properties, specify the contact request flow.
    
    Only active screen flows are supported. The Contact Request Button & Flow component works only with flows that use the type Contact Request.
4. Optionally, customize the button label and styling of the component.
5. Save and publish your changes.

#### See Also

- [Experience Builder Component: Contact Request Button & Flow](https://help.salesforce.com/s/articleView?id=experience.rss_contact_request_button_and_flow.htm&type=5&language=en_US)
- [Experience Builder Component: Flow (Experience Builder Component)](https://help.salesforce.com/s/articleView?id=experience.rss_flow_component.htm&type=5&language=en_US)
- [Edit Pages and Components in Experience Builder](https://help.salesforce.com/s/articleView?id=experience.community_builder_edit_pages.htm&type=5&language=en_US)
- [Allow Guest Users to Access Flows](https://help.salesforce.com/s/articleView?id=experience.rss_flow_guestuser.htm&type=5&language=en_US)