---
schema_version: "1"
id: 2e7bd626303b2e9406eadeb798de22b51ae4650a9c3a7cfdac028a5634e69507
title: Set Up Your Service Console for Swarming
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console_objects_swarming.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console_objects_swarming.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c3fd0c69f0f4e9f6d37b6a78c943f37d4264349c6f3c6b5b15d43808c803c4af
description: Optimize the support rep swarming experience and keep swarming front and center with swarming page layouts, tabs, and related lists.
products:
  - Service Cloud
release: "264"
---
# Set Up Your Service Console for Swarming

Optimize the support rep swarming experience and keep swarming front and center with swarming page layouts, tabs, and related lists.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Service Console](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/swarming/service_slack_console.png)

#### See Also

- [Create and Edit a Custom Lightning Console App](https://help.salesforce.com/s/articleView?id=service.console_lex_create_custom.htm&type=5&language=en_US)

## Add Swarming Objects to the Service Console Lightning Console App

To make it easier for swarm collaborators to find their ongoing swarms, add Swarming objects to your console app’s navigation items.

1. From Setup, in the Quick Find box, enter Swarming, then select **Swarming**.
2. Under Set Up the Service Console for Swarming, select **Go to App Manager**.
3. Click the dropdown next to Service Console and select **Edit**.
4. Under Navigation Items, add the following navigation items:
    1. Swarms
    2. Swarm Members
    3. Cases
    4. Reports
    5. Dashboards
    6. Omni Supervisor (required to use Expert Finder)
    7. Service Resources (required to use Expert Finder)
5. Save your changes.
    
    ![Navigation item setup page](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/swarming/nav_items.png)
6. Assign the Lightning console app to Swarming user profiles.
    1. From the App Manager, select **User Profiles**.
    2. Add the [Swarming user profile](https://help.salesforce.com/s/articleView?id=service.set_up_perms_swarming.htm&release=264.0.0&type=5 "Give users the permissions that they need to swarm on a record in Lightning Experience. Assign the Slack Service User permission set, which includes access to swarming in Slack, or create a permission set with the required permissions.") to the Selected Profiles and save your changes.

## Add Swarms and Swarm Members Related lists to Page Layouts

To see the swarms and its swarm members that are related to an issue in Salesforce, add the Swarms and Swarm Members related lists to the page layout.

1. From Setup, enter Swarming, then select **Swarming**.
2. Under Set Up the Service Console for Swarming, select **Go to Object Manager**.
3. Select the object that you want to configure the page layout of. For example, to add swarm related lists to case records, configure the Case page layout.
4. Go to the object’s **Page Layouts**, then add the Swarms and Swarm Members related lists.
    
    ![Swarm Members and Swarms related lists highlighted in page layout](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/swarming/service_swarm_page_layout.png)
5. Save your changes.
6. Create a Swarming tab on your record pages to see Swarms and Swarm Members related lists from a record.
    1. From the object in Object Manager, select **Lightning Record Pages**.
    2. Select the record page you want to add Swarming related lists to, for example the Case record page, and click **Edit**.
    3. From the Components panel, add a tab, choose the custom name option, and name it Swarming.
        
        ![Swarming custom tab highlighted](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/swarming/service_swarm_swarming_tab.png)
    4. Include the Swarm and Swarm Member related list components.
7. Show a swarm members list for a record.
    1. From the Lightning App Builder, add the Related List - Single component to the Console page layout under the Swarming tab.
    2. Select **Swarm Members** as the Related List.
    3. Save your changes.
8. Show a swarms list for a record.
    1. From the Lightning App Builder, add the Related List - Single component to the Console page layout under the Swarming tab.
    2. Select **Swarms** as the Related List.
    3. Save your changes.
9. Activate the Lightning record page and set it as the app default.