--- schema_version: "1" id: 86bc80e4c2745d9a37dc591b884741c173ba0b59b89a099c796ebbce4c77fb01 title: Navigate Within the Agent Console collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console_navigating.md canonical_url: https://help.salesforce.com/s/articleView?id=service.console_navigating.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: b410de8456d680511a14e186770f6beaeab6faa46fa3b6e7982e10f6155fddec description: What you click in the Agent console determines which frame a record displays in. products: - Service Cloud release: "264" --- # Navigate Within the Agent Console What you click in the Agent console determines which frame a record displays in. ### Required Editions
View supported editions.
In the detail view, clicking: - Buttons or links on the record displays the record in the detail view. - **Email this page** (![Email icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/support_legacy/images/mailCloseEnv16.gif)) displays a link to the record in an email. - **Link to this page** (![Link icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/support_legacy/images/link20.gif)) displays the record and the URL of the record in a new browser window. - **Printable View** (![Print icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/support_legacy/images/printer20.gif)) displays a printable view of the record in a window. - **Customize Page** (![Customize icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/support_legacy/images/customize20.gif)) allows you to customize the display of related lists in the detail view of the record. - **Help for this page** (![Help icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/support_legacy/images/help16.png)) displays an online help page for the record. In the mini view, clicking: - Links displays the record in the detail view. Associated records display in the mini view. - **View** displays the entire record in the detail view. - **Edit** displays a mini edit page in the mini view. To edit a field not displayed on the mini edit page, click **View** to display the entire record in the detail view, and then click **Edit** from the detail view. - **Show more** below a related list displays more of the records included in the related list in the mini view. **Show more** displays an additional five records every time you click it, up to a maximum of 100. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png) Note If the record in the detail view does not have any records associated with it, the mini view does not display. In the list view, clicking: - A link displays the record in the detail view. - **Refresh** reloads the list view with any updates that have occurred to the records since you began viewing the list. - A column heading sorts that column in ascending order. Click the heading a second time to sort in descending order. - A letter at the bottom of the list view filters your list view records by the letter. - **fewer** or **more** at the bottom of the list view displays a shorter or longer list. - **Previous Page** or **Next Page** at the bottom of the list view displays the previous or next page of items on the list. - For more information, see [Using the Agent Console List View](https://help.salesforce.com/s/articleView?id=service.console_listview.htm&release=264.0.0&type=5 "The Agent console’s list view lets you quickly perform actions within Salesforce without leaving the console."). In the sidebar, clicking: - The border of the left frame opens the sidebar in the console. Click the border of the left frame a second time to hide the sidebar. - A record under Recent Items displays the record in the detail view. - **Calendar** displays the calendar in the detail view. - **Recycle Bin** displays the Recycle Bin in the detail view. ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_tip.png) Tip Clicking the back or forward buttons on your browser cycles you through pages in the console. You don’t immediately exit the console by clicking them. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png) Note Not all pages open within the console. For example, clicking **Printable View**, **Check Spelling**, **Help for this Page**, lookup icons, email addresses, and custom links set to open in a new browser window all open outside of the console in a new browser window or popup. Drag-and-drop editing is not available for calendar views. #### See Also - [Legacy Agent Console](https://help.salesforce.com/s/articleView?id=service.console_about.htm&release=264.0.0&type=5 "The legacy agent console in the console tab makes it easier to find related information with less switching between pages.") - [Agent Console Concepts](https://help.salesforce.com/s/articleView?id=service.console_concepts.htm&release=264.0.0&type=5 "Review the following terminology used to describe the components of the Agent console.") - [Display the Agent Console](https://help.salesforce.com/s/articleView?id=service.console_start.htm&release=264.0.0&type=5 "You can start using the Agent console after your administrator has set it up.") - [Use the Agent Console List View](https://help.salesforce.com/s/articleView?id=service.console_listview.htm&release=264.0.0&type=5 "The Agent console’s list view lets you quickly perform actions within Salesforce without leaving the console.")