---
schema_version: "1"
id: ac855bc203b1e96d6ba6244a6fd74aab0d9aeae02087efda6936deef9eb2aa10
title: Use the Agent Console List View
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console_listview.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console_listview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 85731d4f4080a3f9676bbea71b7446085b1aecad9e0e02fc7d77e41ceb1ef6bf
description: The Agent console’s list view lets you quickly perform actions within Salesforce without leaving the console.
products:
  - Service Cloud
release: "264"
---
# Use the Agent Console List View

The Agent console’s list view lets you quickly perform actions within Salesforce without leaving the console.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

## Display list views

From the dropdown list in the top left of the list view frame, select an object, and then a list view of the object to display in the console's list view frame. You cannot create a list view within the console.

Click **Refresh** to reload the list view with any updates that have occurred to the records since you began viewing the list. The refresh button automatically changes colors when record updates have occurred.

Records italicize in the list view when you edit them in the detail view. This shows you the records you have edited.

## Search

Enter keywords in the search box above the list view and click **Go!** to use advanced search across all the searchable records you can access in your organization. Terms in an advanced search are treated as separate words rather than a phrase and can be found in different indexed fields within a record. So, searching for _Pat Powers_ in advanced search finds a contact named “Pat P Powers,” as well as a contact named “Pat Smith” with an email address of “smith@powers.com.”. Search results display in the detail view.

## Create records

From the New dropdown list, select any object to create a record. New record pages display in the detail view.

## View recent items

From the Recent Items dropdown list, you can choose to display any of the 10 records you most recently viewed. Recent items display in the detail view.

## Perform mass actions

Select the checkbox next to items in the list view, and from the Mass Action dropdown list, choose the action you want to perform on all the selected records.

If you perform a mass action on more than 200 records while using Internet Explorer, you can be automatically logged out of Salesforce.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)

Note If the selected list view doesn't contain any records, no data displays in the console.

#### See Also

- [Legacy Agent Console](https://help.salesforce.com/s/articleView?id=service.console_about.htm&release=264.0.0&type=5 "The legacy agent console in the console tab makes it easier to find related information with less switching between pages.")
- [Agent Console Concepts](https://help.salesforce.com/s/articleView?id=service.console_concepts.htm&release=264.0.0&type=5 "Review the following terminology used to describe the components of the Agent console.")
- [Display the Agent Console](https://help.salesforce.com/s/articleView?id=service.console_start.htm&release=264.0.0&type=5 "You can start using the Agent console after your administrator has set it up.")
- [Navigate Within the Agent Console](https://help.salesforce.com/s/articleView?id=service.console_navigating.htm&release=264.0.0&type=5 "What you click in the Agent console determines which frame a record displays in.")