---
schema_version: "1"
id: c9aaeb4af4b7d32b46b85576f919fe7d3eb70e498ad98ab1b7f13b41387437a0
title: Default Case Page Components in Console Versions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console_lex_service_version_default_case_components.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console_lex_service_version_default_case_components.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d898cb5d62e0f71ab9a9a4cf6341a63feba331db8db7d3dd43b16b72bbac14ed
description: Each version of the service console includes a unique set of default components on the Case page. Other page layouts feature the same components across all console versions.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Default Case Page Components in Console Versions

Each version of the service console includes a unique set of default components on the Case page. Other page layouts feature the same components across all console versions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Lightning Service Console is available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Service Cloud</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Service Setup Assistant is available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions in orgs created before Spring '26</td></tr></tbody></table>

For example, the Foundations Service Console contains these Case page components by default.

![Case page components for Foundations Service Console](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/serviceConsole_casePage_easy_highlighted_components.png)

This table lists the default Case page components for each version of the service console.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:25%"> <col style="width:25%"> <col style="width:25%"> <col style="width:25%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Component</td><td class="slds-cell-wrap" style="vertical-align:top;">Foundations Service Console</td><td class="slds-cell-wrap" style="vertical-align:top;">Service Setup Assistant Console*</td><td class="slds-cell-wrap" style="vertical-align:top;">Lightning Service Console</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Actions &amp; recommendations</td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_owz_xqb_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_owz_xqb_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/crossmark.png" alt="Unchecked"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_wqf_1rb_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_wqf_1rb_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_cpc_jrb_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_cpc_jrb_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/crossmark.png" alt="Unchecked"></span></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Activity timeline</td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_ncx_b1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_ncx_b1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_sgf_f1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_sgf_f1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/crossmark.png" alt="Unchecked"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_nsg_f1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_nsg_f1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/crossmark.png" alt="Unchecked"></span></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Case details</td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_pbx_c1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_pbx_c1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_xgy_c1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_xgy_c1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_dh1_d1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_dh1_d1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Cases for parent contact</td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_mdl_f1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_mdl_f1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/crossmark.png" alt="Unchecked"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_nth_d1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_nth_d1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_mbj_d1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_mbj_d1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Chatter feed</td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_ixp_f1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_ixp_f1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/crossmark.png" alt="Unchecked"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_jl4_d1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_jl4_d1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_utp_d1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_utp_d1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Contact details</td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_ztv_d1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_ztv_d1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_wvw_d1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_wvw_d1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_n2y_d1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_n2y_d1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Highlights panel</td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_jnz_d1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_jnz_d1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_stb_21c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_stb_21c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_ocd_21c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_ocd_21c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Knowledge article search</td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_fh3_21c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_fh3_21c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_vqj_21c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_vqj_21c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_vjb_g1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_vjb_g1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/crossmark.png" alt="Unchecked"></span></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Milestones</td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_a3j_g1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_a3j_g1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/crossmark.png" alt="Unchecked"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_hmm_21c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_hmm_21c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_obd_g1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_obd_g1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/crossmark.png" alt="Unchecked"></span></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Path assistant</td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_dsr_21c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_dsr_21c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_znf_g1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_znf_g1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/crossmark.png" alt="Unchecked"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_c22_g1c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_c22_g1c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/crossmark.png" alt="Unchecked"></span></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Related lists</td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_jqs_21c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_jqs_21c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_kwt_21c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_kwt_21c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td><td class="slds-cell-wrap" style="vertical-align:top;"><a name="console_lex_service_version_default_case_components__image_adv_21c_qcc"></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:19px;margin-bottom:0;" id="console_lex_service_version_default_case_components__image_adv_21c_qcc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span></td></tr></tbody></table>

\* The Service Setup Assistant is available only in orgs created before Spring '26.

#### See Also

- [Customize Your Lightning Console App with Utilities](https://help.salesforce.com/s/articleView?id=service.console_lex_custom_utilities.htm&type=5&language=en_US)