--- schema_version: "1" id: 2013141c7776b8693483ac95e3e9e718221c6fa31519706f80cc9ad8d0ce6d95 title: Lightning Service Console collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console_lex_service_intro.md canonical_url: https://help.salesforce.com/s/articleView?id=service.console_lex_service_intro.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 59b0ddbc0a9879c1c005b0d818f696f866a376c488e140c844ce448be0a18f25 description: The Service Console is a standard Salesforce Lightning console app that meets all your service needs. You can customize this app to make it your own. products: - Salesforce Platform - Service Cloud - Sales release: "264" --- # Lightning Service Console The Service Console is a standard Salesforce Lightning console app that meets all your service needs. You can customize this app to make it your own. ### Required Editions
Lightning Service Console is available in: Lightning Experience
Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions with Service Cloud
![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_note.png) Note Lightning console apps don’t yet have full parity with Salesforce Classic console apps. For example, some features in Salesforce Classic console apps, such as push notifications and custom keyboard shortcuts, aren’t available in Lightning console apps. [Learn more](https://help.salesforce.com/articleView?id=console_lex_feature_parity.htm&language=en_US). You can’t upgrade Salesforce Classic console apps to Lightning Experience from Setup. To prepare for your transition to Service in Lightning Experience, watch [![Watch Video Demo](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/resources-global/_corporate/images/play_btn.png) Get Ready to Transition to Service in Lightning Experience (English only)](https://salesforce.vidyard.com/watch/CrMscVo699ArqdBxRApTeQ). Then customize the Salesforce-provided Service Console app in Lightning Experience. You can always recreate your Salesforce Classic console app in Lightning Experience, but using Salesforce’s out-of-the-box app is faster and easier. Here’s what you get in the standard Service Console app. ![Screen shot of the Service Console app with feature callouts.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/console_lex_service.png) Here’s how the standard Service Console app helps you out. - Manage cases faster Split view shows a list view at the same time as workspace tabs and subtabs, letting your support agents manage multiple cases on a single screen (1). - See it all at once A preconfigured, three-column layout puts all the important information on the same page, and minimizes clicks and scrolling. - In the first column, case details, contact details, and related cases for the parent account are displayed using Related Record and Related List Single components (2). - The second column includes a highlights panel that’s front and center (3). The compact case feed lets you see more of your case updates (4). - The third column includes related lists and Knowledge articles relevant to your case (5). - Keep up on all the details The preconfigured utility bar provides fast access to History and Notes (6). You can also customize the utility bar to include other tools like Macros, Omni-Channel, and the Open CTI Softphone. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_note.png) Note For users to see and use the Notes utility, Notes must be enabled in your org. For users to see and use articles in the Knowledge component, Lightning Knowledge must be enabled in your org. - **[Service Console Versions](https://help.salesforce.com/s/articleView?id=service.console_lex_service_versions.htm&release=264.0.0&type=5)** The service console is the primary application used by customer service agents and supervisors. Salesforce offers multiple console versions, including the Foundations Service Console and Lightning Service Console. Each version comes with different default components for the console and Case page layouts. - **[Choosing the Right Service Console Version](https://help.salesforce.com/s/articleView?id=service.console_lex_service_choosing_version.htm&release=264.0.0&type=5)** Salesforce offers multiple console versions. Each version comes with different default components for the console and Case page layouts. To significantly reduce the need for customization, choose the version that best meets your business requirements. - **[Identifying Your Service Console Version](https://help.salesforce.com/s/articleView?id=service.console_lex_service_version_identify.htm&release=264.0.0&type=5)** All service console versions are uniformly named Service Console. To identify the version you’re using, observe the app icon. - **[Best Practices for Customizing the Lightning Service Console](https://help.salesforce.com/s/articleView?id=service.console_lex_service_customize.htm&release=264.0.0&type=5)** You can customize the Service Console app to meet your service needs. - **[Flow Builder for Service and the Actions & Recommendations Component](https://help.salesforce.com/s/articleView?id=service.console_lex_guided_action_list_component.htm&release=264.0.0&type=5)** Give your users a to-do list in the Actions & Recommendations component. Show flows, quick actions, and recommendations from your Next Best Action strategies. To create your list, associate actions with a record page using an Actions & Recommendations deployment or Salesforce automation tools. You can create default lists for specific channels, like phone and chat, and show which actions that you want users to complete first and last. #### See Also - [Lightning Experience Console Limitations](https://help.salesforce.com/s/articleView?id=service.console_lex_limitations.htm&release=264.0.0&type=5 "Learn about the limitations of the console in Lightning Experience, and which features don’t yet have parity with Salesforce Classic console apps.")