---
schema_version: "1"
id: 7f99b91bb21f00474babe35164de3f9cc39f691959129556affad07f77e7b079
title: Best Practices for Customizing the Lightning Service Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console_lex_service_customize.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console_lex_service_customize.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: da5e7c58699dd1c6d2955e76e3e9f9183b4a48d22123d3a1bd1e922da9e5625c
description: You can customize the Service Console app to meet your service needs.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Best Practices for Customizing the Lightning Service Console

You can customize the Service Console app to meet your service needs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Lightning Service Console is available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Service Cloud</td></tr></tbody></table>

From the App Manager page in Setup, you can edit and customize your app basics. The only thing you can’t change is the app’s Developer Name. We recommend that you:

- Update the name, description, and branding for the app
- Add other items, such as quick text, macros, products, and contracts (the Service Console app includes cases, contacts, accounts, reports, dashboards, chatter, and Home by default)
- Add other utilities, such as an Open CTI softphone, Omni-Channel, Macros, and Customer Insights
- Assign the app to the appropriate user profiles, like your service agent profiles
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_note.png)
    
    Note The Service Console app is automatically assigned to all standard and custom user profiles. You can modify these assignments to make sure that only the right people have access to the app.

When you’re ready to customize the Lightning pages in your console, use the Lightning App Builder to create record pages.

#### See Also

- [Customize Lightning Pages for Lightning Console Apps](https://help.salesforce.com/s/articleView?id=service.console_lex_custom_pages.htm&release=264.0.0&type=5 "Use the Lightning App Builder to create custom Lightning pages to ensure that your console users always have the records they need in a layout that works best for them.")
- [Customize Your Lightning Console App with Utilities](https://help.salesforce.com/s/articleView?id=service.console_lex_custom_utilities.htm&release=264.0.0&type=5 "The utility bar is a great way to give your console users quick access to productivity tools, like softphones and History. It appears as a fixed footer in your Lightning console app and opens utilities in docked panels. Some utilities support pop-out, which lets them open in a new browser window.")