---
schema_version: "1"
id: 543d197cbab82ff0b1497a1694b0a7f67d1d939ce452401a9c1c64e1bfceb5a2
title: Keyboard Shortcuts for Lightning Console Apps
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console_lex_keyboard_shortcuts.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console_lex_keyboard_shortcuts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 05d9ff08677a5454d20696f4489f3311f79c62cc527dbf529b2a8fad25d476a4
description: Use keyboard shortcuts to work efficiently in Lightning console apps. Shortcuts help you navigate and work with records faster and without using your mouse. You can use these shortcuts with your web browser shortcuts.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Keyboard Shortcuts for Lightning Console Apps

Use keyboard shortcuts to work efficiently in Lightning console apps. Shortcuts help you navigate and work with records faster and without using your mouse. You can use these shortcuts with your web browser shortcuts.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col>
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Available in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>,
              <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions
            </p>
            <p style="margin-bottom:0;">Lightning console apps
              are available for an extra cost to users with Salesforce Platform user licenses for certain
              products. Some restrictions apply. For pricing details, contact your Salesforce account
              executive.</p>
          </td>

        </tr>
      </tbody>
    </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_note.png)

Note

- You can’t customize keyboard shortcuts in Lightning Experience.
- Keyboard shortcuts are enabled by default. To prevent interference with assistive tools such as screen readers, you can disable keyboard shortcuts. From the global header, select the **Help Menu**. Then click **View Keyboard Shortcuts** and switch off keyboard shortcuts. If you use different web browsers, disable keyboard shortcuts for each browser separately.
- Keyboard shortcuts aren’t case-sensitive. For example, Shift+B is the same as Shift+b. If Ctrl, Alt, or Shift is part of the shortcut, the sequence of the keys doesn’t matter. For example, Ctrl+Alt+A is the same as Alt+Ctrl+A.
- For shortcuts that specify “then,” release the first key, or key combo, before typing the next key. The comma isn’t part of the shortcut.
- Keyboard shortcuts are supported on U.S. and U.K. keyboards. Shortcuts that include / (forward slash) and . (period) aren't supported on other language keyboards.
- Lightning Experience keyboard shortcuts don’t work on Salesforce Classic apps viewed in Lightning Experience or in Visualforce or iFramed components.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:23.076923076923077%">
          <col style="width:61.53846153846154%">
          <col style="width:15.384615384615385%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d2313e117">Command</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d2313e120">Description</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d2313e123">Shortcut</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="3" style="vertical-align:top;" headers="d2313e117 d2313e120 d2313e123 ">
              <strong>Global</strong>
            </td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Close or deselect</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">
              <p>Close or deselect a window.</p>
              <p style="margin-bottom:0;">You can’t close some windows and dialogs with this
                shortcut.</p>
            </td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">Esc</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Copy URL for active tab</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Copy the URL for the tab that’s in focus.</td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">
              <p>Windows: Ctrl+c, then s</p>
              <p style="margin-bottom:0;">macOS: Cmd+c, then s</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Copy URL for active workspace tab and subtabs</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Copy the URL for the focused workspace tab, including its related subtabs. </td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">
              <p>Windows: Ctrl+c, then w</p>
              <p style="margin-bottom:0;">macOS: Cmd+c, then w</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Edit</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">
              <p>Edit a record.</p>
              <p style="margin-bottom:0;">This shortcut doesn’t work with Lightning Knowledge articles,
                reports, dashboards, feed items, approval requests, and email messages.</p>
            </td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">e</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Insert quick text</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Displays the quick text browser. Use the browser to find, preview, and insert quick
              text. </td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">
              <p>Windows: Ctrl+.</p>
              <p style="margin-bottom:0;">macOS: Cmd+.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Open or close History</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Opens or closes the History utility.</td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">h</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Open or close Macros</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Opens or closes the Macros utility.</td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">m</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Open or close Notes</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">
              <p>Opens or closes the Notes utility.</p>
              <p style="margin-bottom:0;">To use this shortcut, first open the
                utility.</p>
            </td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">n</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Open or close Omni-Channel</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">
              <p>Opens or closes the Omni-Channel utility.</p>
              <p style="margin-bottom:0;">This shortcut works in the Service Console
                app only.</p>
            </td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">o</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Post to feed</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">
              <p>Submits a post or comment.</p>
              <p style="margin-bottom:0;">You can submit posts, comments, and questions with
                details. This shortcut doesn’t work on other publisher actions, such as emails and
                polls.</p>
            </td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">
              <p>Windows: Ctrl+Enter</p>
              <p style="margin-bottom:0;">macOS: Cmd+Enter</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Save</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">
              <p>Save a record.</p>
              <p style="margin-bottom:0;">Your focus must be on a field.</p>
            </td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">
              <p>Windows: Ctrl+s</p>
              <p style="margin-bottom:0;">macOS: Cmd+s</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Search</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Places your cursor in the search box.</td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">/</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Show shortcut menu</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Displays the available shortcuts in a modal window.</td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">
              <p>Windows: Ctrl+/</p>
              <p style="margin-bottom:0;">macOS: Cmd+/</p>
            </td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" colspan="3" style="vertical-align:top;" headers="d2313e117 d2313e120 d2313e123 ">
              <strong>Navigation</strong>
            </td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Focus notifications</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Focuses the notification panel. Press the shortcut again to focus the next
              notification.</td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">c</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Focus notifications (reverse order)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Focuses the notification panel. Press the shortcut again to focus the previous
              notification.</td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">Shift+c</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Go to composer window</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Goes to the docked composer window.</td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">g, then d</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Go to item menu</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">
              <p>Opens the item menu and places your cursor on the first item.</p>
              <p style="margin-bottom:0;">Use the arrow keys to
                switch items. To open an item, press Enter.</p>
            </td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">g, then i</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Go to selected navigation item</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Opens or moves the focus to the selected navigation item.</td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">g, then l</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Go to publisher</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">
              <p>Takes you to the publisher.</p>
              <p style="margin-bottom:0;">If your publisher has multiple actions, you can use the
                Tab and arrow keys to navigate within the publisher.</p>
            </td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">g, then p</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Go to subtab</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Moves the focus to the active subtab.</td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">g, then s</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Go to utility bar</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Goes to the utility bar.</td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">g, then u</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Go to workspace tab</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Moves the focus to the active workspace tab.</td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">g, then w</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">“Go to” modifier for dialogs, forms, and input fields</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">When inside a dialog, form, or input field, use this shortcut to start a “go to”
              command instead of g.</td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">
              <p>Windows: Ctrl+Alt+g</p>
              <p style="margin-bottom:0;">macOS: Cmd+Opt+g</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Open nav item in a new workspace tab</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Opens the selected nav item in a new workspace tab.</td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">
              <p>Windows: Ctrl+Mouse Click</p>
              <p style="margin-bottom:0;">macOS: Cmd+Mouse Click</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Open link in an inactive tab</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">
              <p>Opens the selected link in a workspace tab or subtab without shifting focus to the new
                tab.</p>
              <div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                <div class="slds-media slds-media_responsive">
                  <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-note"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_note.png" alt="Note"></span></div>
                  <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;"><span class="slds-text-title_caps">Note</span> Not supported for Microsoft® Internet Explorer® 11 or Microsoft®
                    Edge.</div>
                </div>
              </div>
            </td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">
              <p>Windows: Ctrl+Mouse Click</p>
              <p style="margin-bottom:0;">macOS: Cmd+Mouse Click</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Switch tabs</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">
              <p>Switch between workspace tabs and subtabs.</p>
              <p style="margin-bottom:0;">To switch, your focus must be on the tab
                itself.</p>
            </td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">Left Arrow or Right Arrow</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" colspan="3" style="vertical-align:top;" headers="d2313e117 d2313e120 d2313e123 ">
              <strong>Tabs</strong>
            </td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Close workspace tab</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Closes the current workspace tab, including its subtabs.</td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">Shift+x</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Close all tabs</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Closes all unpinned tabs.</td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">Shift+w</td>

          </tr>
          <tr class="">
            <td data-label="Command" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e117 ">Refresh tab</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e120 ">Refreshes the current workspace tab, including its subtabs.</td>

            <td data-label="Shortcut" class="slds-cell-wrap" style="vertical-align:top;" headers="d2313e123 ">Shift+r</td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Default Keyboard Shortcuts for a Salesforce Console in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_keyboard_shortcut_ref.htm&release=264.0.0&type=5 "These shortcuts are automatically available for a console, and an administrator can customize or turn them off. The shortcuts aren't supported in Lightning components used in Classic Salesforce Consoles.")